Healthcare Revenue Cycle Director

7 days ago


Farmington, Michigan, United States Healthrise Full time
Transform Patient Access Operations

Estimated Salary: $110,000 - $140,000 per annum.

As a key member of our team at Healthrise, you will play a pivotal role in elevating the front-end revenue cycle functions within hospitals and health systems. Focusing on patient access operations, you will develop and implement strategic plans to enhance scheduling, registration, insurance verification, and financial counseling processes. Your expertise will be instrumental in driving operational efficiencies, improving patient experience, and maximizing revenue integrity at the point of entry.

Patient Access Strategy and Consulting:

  • You will lead consulting initiatives in patient access, encompassing scheduling, preregistration, insurance verification, and financial counseling to optimize operational efficiency and the patient experience.
  • Your analytical skills will help identify barriers to excellence in patient access, providing actionable insights and tailored solutions for each client's unique needs.
  • You will analyze client data to recognize trends and opportunities in patient access, crafting improvement strategies that align with both revenue integrity and patient satisfaction goals.

Optimization and Best Practice Implementation:

  • You will design and implement best practices to streamline registration and scheduling workflows, minimizing denials and maximizing revenue capture at the front-end.
  • Evaluating client operations against industry benchmarks, you will recommend improvements that reduce wait times, optimize staff productivity, and improve pre-service collection rates.
  • You will proactively address gaps in patient access processes, such as real-time eligibility verification and accurate demographic capture, to prevent denials.

Project Leadership and Collaboration:

  • You will lead project teams and collaborate closely with client revenue cycle teams to ensure smooth implementation of Healthrise initiatives.
  • You will develop work plans and manage project timelines and budgets to meet Healthrise's standards for quality and client satisfaction.
  • You will work collaboratively with cross-functional teams, including financial counseling, billing, and IT, to integrate patient access solutions with downstream revenue cycle processes.

Performance Monitoring and Reporting:

  • You will establish performance metrics and monitoring systems to measure the impact of implemented changes, providing ongoing support to clients to sustain improvements.
  • You will deliver executive-level presentations and progress reports to client stakeholders, offering insights into operational performance, key challenges, and long-term improvement opportunities.

Client Relationship Management:

  • You will build and maintain trusted relationships with client executives and revenue cycle leaders, serving as an advisor on patient access and front-end revenue cycle challenges.
  • You will represent Healthrise's core values of excellence, integrity, and collaboration, fostering lasting partnerships that reflect Healthrise's commitment to client success.

Candidate Requirements:

  • A Bachelor's degree is required; an MBA or related advanced degree is preferred.
  • You should possess extensive experience in project or program management, specifically in healthcare revenue cycle management and patient access.
  • Prior experience in a hospital revenue cycle role, particularly in patient access or registration leadership (Director or Supervisor level preferred), is highly valued.

Technical Expertise:

  • You should have in-depth knowledge of patient access workflows, including registration, scheduling, and insurance verification.
  • Demonstrated expertise in reducing registration errors, optimizing preregistration processes, and enhancing pre-service collections is essential.
  • You should possess strong analytical skills with the ability to leverage data to drive patient access improvements.
  • Familiarity with patient access technologies and EHR systems that support front-end revenue cycle functions is desired.


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