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Sales and Administrative Support Specialist

2 months ago

Fredonia, United States TribePost Ltd Full time

About the Role

This is a key position within our organization, responsible for providing sales and administrative support to our Sales managers. The successful candidate will work closely with customers to understand their requirements, update them on timelines, handle any complaints, and provide end-to-end administrative support from point of order.

Key Responsibilities

  • Communicate daily with Sales Managers on all general enquiries regarding key accounts.
  • Manage customers via telephone and email on a daily basis to understand stock requirements and stock forecasts.
  • Understand customer forecasting and liaise with the purchasing department for raw material requisitions.
  • Monitor aged stock on behalf of the customer and our organization.
  • Effectively liaise with Production, utilizing data to continuously ensure all customers are up to date with orders & despatches.
  • Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
  • Provide a high standard of customer care at all times, developing close, supportive business relationships with key clients.
  • Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.
  • When required, provide bespoke weekly/fortnightly/monthly data for either our customers or colleagues within our organization.
  • Liaise with the site Finance Administrator and Finance Shared Services to ensure all customers accounts are paid and no outstanding queries are held on file.

Key Attributes:

  • Computer literate with specific experience of MS office in particular Word, Excel & Outlook.
  • Customer Service or Administration NVQ advantageous but not essential.
  • Previous customer service experience, ideally gained within a manufacturing environment.
  • Experience of dealing with customers via telephone and email communication.
  • Experience of general office administration & working closely with colleagues in other departments.