Service Operations Coordinator
3 weeks ago
**About ABM Industries**
We are a leading provider of integrated facility solutions. Our team members work to ensure the health, safety, and well-being of our clients' facilities.
**Estimated Salary:** $45,000 - $60,000 per year
**Job Summary**
We are seeking a Service Operations Coordinator to join our team. The successful candidate will be responsible for receiving assistance requests from clients and customers, and assigning individuals and teams to respond to those requests.
**Key Responsibilities:**
- Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
- Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers;
- Ensure timely and efficient movement of resources according to work orders and/or resource schedules;
- Oversee all communications within specifically assigned area(s);
- Receive or prepare work orders and work schedules;
- Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information;
- Recognize and mitigate a variety of issues encountered within the department and other work environments;
- Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
**Requirements:**
- Must be 18 years of age or older;
- No high school diploma, GED or college degree required;
- No experience required and on the job training provided;
- Preferred Qualifications: One (1) year of prior multi-line reception experience or dispatching experience preferred.
**Benefits:**
- We offer a comprehensive benefits package including medical, dental, and vision insurance;
- 401(k) retirement plan with company match;
- Tuition reimbursement program;
- Veterans and candidates with military experience encouraged to apply.
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