Service Technician Analyst

4 weeks ago


New York, New York, United States City of New York Full time
Job Description

The City of New York's Department of Environmental Protection (DEP) is seeking a highly skilled IT Service Management Specialist to join our team. As a key member of our Business Information Technology (BIT) Bureau, you will provide top-notch technical support to our users, ensuring they receive the highest level of service and timely problem resolution.

Key Responsibilities:

  • Provide first-line technical support to end-users via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to personal computer hardware, software applications, and mobile devices
  • Install and configure software and hardware as needed
  • Update and maintain standard operating procedures on software and hardware deployments, account administration, and helpdesk tasks
  • Escalate complex issues to Tier II and III support teams

Requirements:

  • Baccalaureate degree in Computer Science, Engineering, or a related field
  • Four years of satisfactory full-time experience in IT service management, process management, or operations
  • Excellent communication and problem-solving skills

About the City of New York:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce. We provide a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic.


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