Customer Service Captain

3 weeks ago


Gaithersburg, Maryland, United States Dave & Buster Full time
Job Title: Customer Service Captain

Job Summary:

As a Customer Service Captain at Dave & Buster's, you will be responsible for delivering an unparalleled Guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun. You will act as an initial point of contact in matters concerning safety and security in all areas, including the front door, Viewpoints, Midway, bar areas, kitchen, and back-of-house areas.

Key Responsibilities:

* Greet Guests with a positive attitude and enthusiasm while performing multiple job functions.
* Provide timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
* Competently diffuse difficult Guest situations while protecting the integrity and safety of our staff, building, and house policies.
* Assist with the maintenance and upkeep of the Viewpoint and Midway areas.
* Assist in the cleanliness and organization of the rental equipment.
* Check for restocking of necessary supplies and bring all areas up to standard.
* Assist with the set up and break down of special events as directed by management.
* Provide game assistance by promptly notifying Support Technicians or Management as needed.
* Assist and direct Guests to Kiosk areas and answer questions as needed.
* Ensure that our Guests adhere to house policies as outlined and inform management of any issues.
* Bid farewell to Guests leaving and ensure everything was satisfactory and invite Guests to return.

Requirements:

* Must be at least 18 years of age.
* Must demonstrate ability to read and communicate in English.
* Must be able to work days, nights, and/or weekends as required.
* Must be able to work in environments with both hot and cold temperatures.
* Must be able to lift and carry up to 30 pounds.
* Must be able to move about the facility and stand for long periods of time.
* Must be able to walk or stand 100% of shift.
* Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.

Compensation:

* Compensation is from $17.15 - $18.15 per hour.

Equal Opportunity Employer:

Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.

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