Customer Service Representative

3 weeks ago

Lynchburg, Virginia, United States GPM Investments LLC Full time

About GPM Investments LLC

We are a community hub where customers find more than just snacks and fuel. They find smiling faces, helpful service, and a place that feels like home.

Why Work with Us

  • A fun and friendly atmosphere that supports and encourages teamwork.
  • Growth opportunities for your career, promoting from within and supporting your goals.
  • Flexible scheduling for work-life balance, understanding the importance of personal time.
  • Paid time off to relax and recharge, knowing your hard work is valued.
  • A retirement savings plan with a 6% match, planning for your future.
  • Weekly paychecks for convenience and security.
  • A competitive hourly rate of $12.00/hr.

Job Responsibilities

  1. Customer Service Superstar: Be the friendly face that greets everyone who walks through our doors. Offer assistance, answer questions, and ensure a pleasant shopping experience.
  2. Sales Floor Guru: Keep our shelves perfectly stocked, displays appealing, and the store clean. Your attention to detail will make our store the go-to spot for convenience.
  3. Upselling Ace: Master the art of upselling and suggestive selling, elevating the customer experience by recommending products that complement their purchase. Your insightful suggestions not only enhance their shopping journey but also contribute to achieving our sales goals.
  4. Brand Ambassador Extraordinaire: Champion our brand by encouraging customers to join our loyalty rewards program, highlighting exclusive benefits and personalized offers they can enjoy. Your enthusiasm for our brand and knack for engaging customers will foster lasting relationships and build a loyal community.
  5. Cash Handling Pro: Efficiently manage the cash register, handle transactions with a smile, and keep the financial flow seamless and accurate.
  6. Safety Champion: Maintain a safe and welcoming environment for customers and colleagues alike, adhering to safety guidelines and protocols.
  7. Team Player: Collaborate with your colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
  8. Facility Maintenance Expert: Take pride in maintaining a clean and inviting store. This includes cleaning restrooms, ensuring the inside and outside of the store are tidy, emptying trash bins, and refilling window washing stations. Your effort keeps our store looking its best.
  9. Environment Ambassador: Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
  10. Other Duties as Assigned: We believe in learning on the job and offering opportunities for growth and development.

Requirements

  • Must be 21 years of age or older.
  • Available to work weekends and holidays, embracing the full rhythm of retail.
  • Effective communication skills, able to read, write, speak, and understand English.
  • Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physically capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pass a pre-employment drug screen and undergo a criminal history background check.
  • Possess a friendly demeanor, making people feel welcome.
  • Note the little things that make a big difference in a customer's experience.
  • Be punctual, trustworthy, and take pride in your work.
  • Be adaptable and ready to take on a variety of tasks in our fast-paced environment.
  • Previous experience in retail or customer service is appreciated but not required.

Benefits

For information on benefits offered, please visit https://gpminvestments.com/careers/

GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation, or any other basis prohibited by applicable law.

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