Customer Service Representative

3 weeks ago


Lynchburg, Virginia, United States Endurance Auto Repair and Tire Full time
Role Overview

We are seeking a motivated Service Advisor to join our team at Endurance Auto Repair & Tire. As the main point of contact for our customers, you will be responsible for guiding them through their vehicle repairs and maintenance needs.

About the Role:
  • Communicate Effectively: You will communicate with customers about their vehicle repair and maintenance needs via phone, text, email, and in person.
  • Repair Order Management: Write repair orders, present estimates, schedule services, and coordinate parts ordering.
  • Collaboration: Work closely with technicians to communicate customer needs and repair updates.
  • Exceptional Customer Service: Ensure outstanding customer service by providing clear, honest information and recommendations.
Requirements and Qualifications
  • A friendly and positive individual who loves interacting with people and providing excellent service.
  • Experience in the auto repair industry and/or as a Service Advisor is preferred.
  • Strong organizational skills and a proactive approach to learning and problem-solving.
Benefits and Perks
  • No Nights or Weekends: Monday – Thursday, 7:30 a.m. – 5:00 p.m.; Friday, 7:30 a.m. – 2:30 p.m.
  • Competitive Pay: Earn a competitive wage with performance incentives, estimated at $40,000 - $60,000 per year.
  • Paid Time Off: 10 paid holidays and up to 3 weeks of vacation.
  • Excellent Benefits: Insurance options, retirement plans, and financial planning support.
  • Team-Oriented Environment: Work with a supportive team that values growth and mutual success.


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