Cloud Solutions Success Manager

2 weeks ago


Charlottesville, Virginia, United States Booz Allen Hamilton Full time

Position Overview:
As a Cloud Solutions Success Manager, you will guide government teams through a structured cloud migration onboarding process by conducting process briefings, coordinating with technical teams, and developing customer experience materials.

Key Responsibilities:
We seek dedicated professionals to assist our clients in modernizing their IT frameworks and addressing their most pressing challenges.

In this capacity, you will work closely with colleagues and government product stakeholders to ensure the effective cloud migration of applications and systems.

Essential Skills:
You will leverage your expertise in client relations, Agile methodologies, and knowledge management to prioritize customer experience initiatives and facilitate the procurement of virtual machines for client operations.

Qualifications:
- A minimum of 2 years of experience providing contract support to government entities, including the Department of Defense (DoD).
- Familiarity with Agile Framework methodologies and tools, such as the Atlassian Suite.
- Proven experience in timely data entry, documentation, and project management tool utilization for all projects, along with monitoring project timelines, offering technical process guidance, and assisting in design efforts.

- Experience in leading scope, requirements, prioritization, and business process discussions with project stakeholders, including presenting epic and task prioritization, refining product backlogs, and planning deliverables.

- Proficiency in creating documentation for IT applications, system specifications, and functional test plans in accordance with established standards and methodologies.
- Understanding of cloud technical concepts, best practices, and client solutions.

- Ability to operate with minimal supervision to drive, schedule, and execute initiatives for new solutions, features, integrations, deployments, and operations.

- Capability to manage and execute analytical tasks based on customer use cases, dependencies, and priorities.
- Secret clearance is required.
- Bachelor's degree is mandatory.

Preferred Qualifications:
- Experience with DoD or Army organizations.
- Familiarity with case management technologies, such as ServiceNow or Salesforce.
- Background in cloud migration of IT systems or digital transformation.
- Knowledge of cybersecurity principles and the DoD Risk Management Framework (RMF).
- Top Secret clearance is advantageous.
- Bachelor's degree in Business, Information Technology, or a related discipline.
- AWS Cloud Practitioner Certification is a plus.
- Professional Scrum Master (PSM), Agile Practitioner, or Agile Project Delivery Management (APM) certification, or equivalent is desirable.

Clearance Requirements:
Applicants selected will undergo a security investigation and may need to meet eligibility criteria for access to classified information; a Secret clearance is necessary.



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