Medical Operations Supervisor

2 months ago

Springfield, Illinois, United States CSL Full time

Job Summary

CSL is seeking a highly skilled Medical Operations Supervisor to join our team. As a Medical Operations Supervisor, you will be responsible for supervising daily activities of reception, medical, and customer service operations. You will provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations.

Main Responsibilities

1. Supervise daily activities of reception, medical, and customer service operations to ensure compliance with Standard Operating Procedures (SOPs). Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations.

2. Facilitate donor movement throughout the center to minimize donor wait time and processing. Work with other management and supervisory staff to achieve this goal.

3. Supervise reception and medical work areas activities to ensure proper handling of supplies and materials. Coordinate plans and deliver medical and reception staff training.

4. Repair or replace equipment in a timely manner. Update equipment status and documentation on a regular basis.

5. Ensure adequate reception and medical staffing to provide sufficient support based upon center size, structure, and donor flow. Create schedules for direct reports per company procedures.

6. Conduct investigations, participate in root cause analysis, and develop recommendations for process improvement.

7. Participate with management in conducting performance appraisals and providing performance feedback. Document verbal and written coaching level corrective actions, as needed.

8. Participate, as appropriate, with management in the recruitment and selection of center operation staff.

9. Act as liaison for Center Medical Director and Divisional Medical Director. Coordinate Center Medical Director activities.

10. Follow and ensure staff adheres to all Standard Operating Procedures (SOPs), company policies, and procedures.

11. Comply with all local, state, and federal regulations and laws, including but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA.

12. Participate in selected Center Leadership meetings and present pertinent related medical topics. Conduct and document monthly medical meetings.

13. Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

14. Provide medical oversight and guidance to center specialty and employee Hep B programs. Understand policies and procedures associated with hyper immune programs at the center, as applicable.

15. Maintain a clean and efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.

16. Maintain an environment free from harassment or intimidation of any employee by co-workers, management personnel, or any external source. Immediately report (orally and/or in writing) all incidents of harassment to a manager and Human Resources.

17. Maintain professional image and confidentiality of all company records and information at all times.

18. Will be cross-trained in all technical areas and other functions to meet business needs.

19. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

20. Perform other job-related duties as assigned.

Requirements

Education

Active state licensure from a paramedic, nursing, physician assistant, chiropractic, naturopathic training program, or medical school is required. Alternatively, completion of a foreign allopathic or osteopathic medical school and current licensure as a physician or certified as an EMT in the state is also acceptable.

Experience

Supervisory experience and regulated environment are strongly preferred.

Working Conditions

Shares information with internal contacts with a common desire to reach a solution. Ability to make decisions that have a moderate impact on the immediate work unit. Must be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of the time. Examine and assess the skin and other abnormalities through sight, touch, and smell. Reach, bend, kneel, and have a high level of manual dexterity. Occasionally required to lift and carry up to 25 pounds. Fast-paced environment with frequent interruptions. Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas. Required to work overtime and extended hours to support center operational needs.

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