Telecommunications Operations Supervisor

1 week ago


Springfield, Illinois, United States Bon Secours Mercy Health Full time
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

**Job Summary:**

We are seeking a highly skilled Telecommunications Operations Supervisor to join our team. The successful candidate will be responsible for supervising and directing the daily operations of Telecommunications for Mercy Health Anderson and Mercy Health Clermont, including supervision of all employees.

**Key Responsibilities:**

* Supervise and evaluate work performance of employees
* Conduct competency reviews, provide in-services and training programs as required
* Responsible for hiring, orientation and training of new hires
* Assists in completing annual performance appraisals and addressing disciplinary needs
* Manages performance deficits of employees according to Mercy Health policies and procedures
* Completes and approves Time and Attendance; approves PTO requests
* Leads team by recognizing and rewarding teamwork, eliminating barriers, securing resources, and promoting problem-solving

**Service Operations:**

* Coordinates ongoing and special requests to the department
* Manages staff workloads and schedules to assure timely and appropriate initiation of service
* Assures that all standards for the environment of care are met
* Manages financial performance with attention to effective utilization of supplies and resources, cost containment and operational improvement
* Completes orders for supplies and equipment and works with Materials Management
* Represents the department at meetings; attends appropriate continuing education programs
* Completes management reports as required and is accountable for department productivity and employee engagement
* Assures compliance with policies and procedures and local, state, federal, and Joint Commission standards
* Coordinates special projects as requested

**Customer Service:**

* Assures that all expectations for customer service are met
* Communicates with customers with respect and cooperation; positively represents the hospital and department to others
* Responds in a timely fashion to customer complaints; follows up on actions taken

**Process Improvement:**

* Identifies improvement opportunities for service delivery, assures data collection and analysis and involves staff in improvement processes

**Requirements:**

* High School Diploma or GED
* 2 years in a Lead position or equivalent role in Telecom (required)
* 2 years exp as Telecom Operator (preferred)

**Benefits:**

* Comprehensive, affordable medical, dental and vision plans
* Prescription drug coverage
* Flexible spending accounts
* Life insurance w/AD&D
* Employer contributions to retirement savings plan when eligible
* Paid time off
* Educational Assistance
* And much more

**Equal Opportunity Employer:**

Bon Secours Mercy Health is an equal opportunity employer and welcomes all applicants. We are committed to diversity and inclusion in the workplace.

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