Supervisor of Patient Access

2 days ago

Cincinnati, Ohio, United States TriHealth Full time
Job Title: Supervisor of Patient Access

Job Summary:

The Supervisor of Patient Access is responsible for managing the access workflow of staff at their specific sites. This includes all access processes at multiple locations related to scheduling, insurance verification, call center activities, registration, and/or 24/7/365 departments such as admitting, ED, and L&D registration.

The Supervisor will oversee the training, implementation of new processes, and development of staff for best practices. They will also ensure new staff are competent in the access process and identify opportunities for improvement in staff while developing skills and coaching for improved performance.

Key Responsibilities:

  • Provides timely responses and feedback to internal and external customers for problem resolution.
  • Works with other departments to develop solutions to workflow issues or changes.
  • Actively works with staff to exceed our customer's expectations for front-end processes.
  • Demonstrates effective organizational skills when implementing new processes.
  • Ensures new staff are competent in the access process.
  • Identifies opportunities for improvement in staff while developing skills and coaching for improved performance.

Requirements:

  • Associate's Degree in Healthcare; Business or other Equivalent experience accepted in lieu of degree.
  • PC Skills in WORD/EXCEL.
  • Knowledge of hospital operations and revenue cycle application.
  • Excels in customer service and team development.
  • Able to work in a matrixed environment and reporting structure.
  • 2-3 years experience Supervisor/Lead Management.
  • 1-2 years experience Healthcare.

Working Conditions:

  • Climbing - Rarely.
  • Concentrating - Consistently.
  • Continous Learning - Consistently.
  • Hearing - Conversation - Consistently.
  • Other Sounds - Consistently.
  • Interpersonal Communication - Consistently.
  • Kneeling - Occasionally.
  • Lifting

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