Project Coordinator
2 days ago
Job Description
We are seeking a highly skilled and experienced Assistant Project Manager to join our team at BBSI. As a key member of our restoration team, you will be responsible for providing exceptional customer service, managing job files, and overseeing production workflows.
Key Responsibilities:
- Provide clear and accurate pretesting, scoping of services, and job estimates to customers.
- Monitor and follow up on all assigned jobs to ensure customer needs are met.
- Manage job file documentation and on-site duties to ensure seamless project execution.
- Assign tasks to Production Technicians and Crew Chiefs and manage workflow and task completion.
- Communicate and establish rapport with commercial and residential customers to ensure their needs are met.
- Oversee processes relating to customers and take care of customer needs to ensure high levels of satisfaction.
- Inspect services and final walk-through on jobs to achieve customer satisfaction by ensuring quality work is completed during and at the end of each job.
- Control damage reimbursement expenses and production expenses to ensure costs are maintained at the established rate.
- Manage equipment and materials (assets) to ensure they are well-maintained and available for use.
- Perform production work as needed and handle recurring and unique tasks to ensure seamless project execution.
Qualifications:
- 4+ years' experience in the Restoration Industry.
- 1+ Supervisory role experience.
- IICRC certification required.
- Must be flexible to work on call every 2-4 weeks (remotely answering phones).
- Excellent customer service skills.
- Valid Driver's License.
Benefits:
- Weekly pay and on call bonuses.
- Company iPad, company phone, company credit card.
- PTO, Sick Pay, Paid Holidays.
- Medical, Vision, Dental, Life Insurance.
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