Intake Coordinator
4 days ago
We are seeking highly skilled Personal Injury Intake Coordinators to join our dynamic team at Rezvani Law Firm. As a key member of our team, you will be responsible for collecting, investigating, and evaluating preliminary case information for potential new clients.
Responsibilities:- Conduct the intake process in person and over the phone following established guidelines, ensuring excellent client service and maintaining confidentiality.
- Retrieve necessary information regarding new cases via phone, demonstrating empathy and compassion for injured parties.
- Leverage technical skills to locate applicable reports, such as traffic and collision reports, police reports, and interview witnesses as needed.
- Evaluate obtained information to determine whether an appointment should be set for the prospective client, a referral to another attorney or firm should be made, or alternative information should be provided.
- Collaborate with the Intake Manager on elevated calls or to determine the best solution for a caller.
Salary: $55,000 - $65,000 per year, depending on experience and qualifications. This salary estimate is based on industry standards for similar positions in the United States.
Requirements:- A minimum of 1-2 years of related experience in personal injury, insurance claims, or a similar field.
- Strong oral and written communication skills, with the ability to effectively interact with clients and colleagues.
- Bilingual proficiency in Spanish is required.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- A competitive pay plan with unlimited earning potential.
- Potential hiring bonus (depending on skill level).
- Proficiency/performance bonus.
- Opportunity for advancement within the company.
We offer a dynamic work environment that fosters growth, learning, and teamwork. Ideal candidates are self-motivated, enthusiastic, and able to follow directions to meet firm goals.
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