Intake Coordinator

4 days ago


Beverly Hills, California, United States Rezvani Law Firm Full time
Job Overview

We are seeking highly skilled Personal Injury Intake Coordinators to join our dynamic team at Rezvani Law Firm. As a key member of our team, you will be responsible for collecting, investigating, and evaluating preliminary case information for potential new clients.

Responsibilities:
  • Conduct the intake process in person and over the phone following established guidelines, ensuring excellent client service and maintaining confidentiality.
  • Retrieve necessary information regarding new cases via phone, demonstrating empathy and compassion for injured parties.
  • Leverage technical skills to locate applicable reports, such as traffic and collision reports, police reports, and interview witnesses as needed.
  • Evaluate obtained information to determine whether an appointment should be set for the prospective client, a referral to another attorney or firm should be made, or alternative information should be provided.
  • Collaborate with the Intake Manager on elevated calls or to determine the best solution for a caller.

Salary: $55,000 - $65,000 per year, depending on experience and qualifications. This salary estimate is based on industry standards for similar positions in the United States.

Requirements:
  • A minimum of 1-2 years of related experience in personal injury, insurance claims, or a similar field.
  • Strong oral and written communication skills, with the ability to effectively interact with clients and colleagues.
  • Bilingual proficiency in Spanish is required.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Benefits:
  • A competitive pay plan with unlimited earning potential.
  • Potential hiring bonus (depending on skill level).
  • Proficiency/performance bonus.
  • Opportunity for advancement within the company.

We offer a dynamic work environment that fosters growth, learning, and teamwork. Ideal candidates are self-motivated, enthusiastic, and able to follow directions to meet firm goals.


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