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Customer Service Associate

2 months ago

Louisville, Kentucky, United States Randstad Full time

Randstad is seeking to recruit dedicated Customer Service Associates for a dynamic call center environment.

Key Requirements:

  • Proficient in computer usage
  • Familiarity with Microsoft Office Suite, including Teams and Excel
  • Successful completion of background checks and drug screenings
  • Reliable transportation is essential, as public transit does not service this location
  • Experience in pharmacy or medical customer service is advantageous
  • This role is onsite and not available for remote work

Compensation: $17 per hour

Work Schedule: First shift, from 8:30 AM to 6 PM

Education Requirement: High School diploma or equivalent

Responsibilities:

  • Responding to incoming customer inquiries
  • Providing assistance with prescription-related questions
  • Addressing general account inquiries
  • Facilitating enrollment in pharmaceutical benefits
  • Managing insurance updates for customers
  • Utilizing Microsoft Office, Excel, and Teams for effective communication

Essential Skills:

  • Call Center Experience
  • Typing Proficiency
  • Basic Computer Skills
  • Software Competency
  • Telephone Etiquette
  • Active Listening Abilities

Qualifications:

  • No prior experience required
  • Position suitable for experienced candidates

About Randstad: We are a leading organization in connecting talented individuals with reputable companies. Our team is committed to understanding your employment aspirations and diligently working to align your skills with suitable job opportunities. We offer a range of employment options, including temporary, temp-to-perm, and permanent placements.

Equal Opportunity Employer: We uphold a commitment to diversity and inclusion in our hiring practices.

Benefits: Randstad provides a comprehensive benefits package, including health coverage, an incentive program, and 401K contributions, all contingent on eligibility.