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Virtual Client Support Specialist

2 months ago

Pennsylvania, United States RemotelyHR Full time

Exciting Opportunity: We are pleased to present a fantastic career opportunity for the role of a Customer Support Specialist, representing RemotelyHR.

About RemotelyHR: RemotelyHR is a leading provider of remote workforce solutions, dedicated to ensuring that businesses operate smoothly and efficiently. With a commitment to outstanding service and innovative strategies, we have built a strong reputation in the industry. As we continue to grow, we are looking for talented individuals to join our team and help maintain our high standards of client satisfaction.

Position Overview: We are in search of a motivated Customer Support Specialist to work in a fully remote capacity. This role is crucial in providing a positive experience for our clients as the primary point of contact for our services. This is a contractor position.

Key Responsibilities:

  • Address client inquiries through various channels including phone, email, and chat regarding service offerings and scheduling
  • Efficiently resolve client issues with professionalism
  • Keep precise records of all client interactions
  • Work collaboratively with other departments to meet complex client needs
  • Assist in enhancing customer service processes and policies

Essential Qualifications:

  • Fluent, near-native spoken English
  • Availability to work during standard business hours in the US
  • Strong communication and problem-solving abilities
  • Experience in customer service or a related field
  • Proficient in common computer applications and quick to learn new software

Preferred Qualifications:

  • Bachelor's degree is preferred but not mandatory
  • 1-2 years of experience in customer service
  • Excellent verbal and written communication skills
  • Attention to detail and ability to manage multiple tasks
  • Self-driven with the capability to work independently
  • Knowledge of pool maintenance is advantageous, though training will be provided

Benefits:

  • Work from the comfort of your home
  • Flexible work hours
  • Opportunities for professional growth
  • Compensation of $6-$8/hr based on experience

If you are enthusiastic about providing exceptional customer service and excel in a remote work setting, we invite you to consider joining the RemotelyHR team.