Executive Director of Operations

3 weeks ago


Hayward, California, United States Impact Event Solutions Full time
Job Summary

The General Manager will have overall responsibility for the financial performance of Impact Event Solutions, including sales, operations, and initiatives driving business growth while controlling costs and improving profit margins.

This role requires a strong leader who can mentor, develop, and nurture a positive culture, ensuring high levels of quality, professionalism, and care for employees and clients.

Key Responsibilities
  1. Drive revenue and market share through the development and implementation of marketing plans, sales strategies, and targeted account acquisition.
  2. Establish clear goals and expectations for team members, holding them accountable for daily operations and customer satisfaction.
  3. Work with team members to establish and track KPIs for daily operations, meeting customer and Impact goals.
  4. Execute high-quality end-to-end client service, continuously improving customer service levels throughout the sales, fulfillment, and reconciliation process.
  5. Establish relationships with large clients, scope out large events/venues, manage client relationships, and ensure successful events.
  6. Manage all financial aspects for the location, including P&L, capital expenditures, forecasting, and budgeting.
  7. Hire, develop, manage, and lead key managers and sales team members.
  8. Maximize inventory utilization and processes.
Requirements
  • Demonstrated track record of achievement managing a P&L, meeting budgets, and overseeing sales teams and operations staff.
  • Excellent results-oriented management skills, multi-tasking, and time management capabilities.
  • Exceptional team leadership abilities and a strong work ethic.
  • 10+ years of management experience in service-oriented operations with at least 200 employees.
  • 5+ years of sales management, team leadership, and development.
  • Ability to execute sales goals and increase location revenue.
  • Bachelor's Degree required.
Benefits
  • 401(k) and 401(k) matching.
  • Dental insurance.
  • Employee discount.
  • Flexible schedule.
  • Health insurance.
  • Paid time off.
  • Vision insurance.

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