Mortgage Processing Director

2 weeks ago


Hamtramck, Michigan, United States Tomo Full time
About Tomo

Tomo is a company that aims to provide a unique homebuying experience by giving homebuyers a competitive edge. We strive to provide them with valuable information, expert advice, and cost-effective solutions to achieve better outcomes. Our mission is to be a trusted partner for homebuyers, offering them a personalized and efficient homebuying process.

Job Title: Mortgage Processing Manager

We are seeking a seasoned Mortgage Processing Manager to lead our mortgage operations team. As a key member of our team, you will oversee a dynamic group of Mortgage Loan Processors, ensuring accuracy and compliance in loan applications while fostering a customer-centric culture. This will be a hands-on management role, requiring you to act as a 'player-coach' and drive our success.

Key Responsibilities:
  • Lead and mentor a team of Mortgage Loan Processors, providing guidance and support to ensure high performance and professional growth.
  • Oversee all processing, pre-underwriting, and pre-closing tasks, ensuring adherence to guidelines and maintaining high standards of accuracy and compliance.
  • Train team members on customer service skills, including effective communication, empathy, and professionalism in all interactions.
  • Collaborate with agents, customers, and internal teams to obtain necessary documentation and provide updates on loan status.
  • Identify and implement process improvements to enhance efficiency and effectiveness within the mortgage processing team.
  • Monitor and review pipeline performance to meet service level agreements and ensure quality submissions to Underwriting.
  • Uphold a strong focus on delivering superior customer service, addressing inquiries, and resolving issues promptly.
Requirements:
  • Deep understanding of the mortgage lending process and experience in managing mortgage loan processing teams.
  • Proven track record in team management, with the ability to inspire, guide, and support team members to achieve organizational goals.
  • Excellent written and verbal communication skills, with the ability to effectively interact with customers, agents, and internal teams.
  • Strong attention to detail and commitment to maintaining high quality standards.
  • Demonstrated commitment to delivering an exceptional customer experience.
  • Proficiency in leveraging technology to improve processes and drive innovation, with a forward-thinking approach to envisioning and implementing future enhancements in the mortgage industry.
Preferred Qualifications:
  • Bachelor's Degree
  • 5+ years of experience in mortgage loan processing, specifically with purchase transactions
  • 2+ years of experience managing a mortgage loan processing team
  • Ability to obtain and maintain NMLS registration
  • Experience with Byte Pro software
  • Knowledge of Non-QM and broker transactions

The expected annual compensation for this position will be between $85,000-$100,000 USD.


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