Customer Service Representative

1 month ago


Dallas, Texas, United States Clopay Door Full time

About Clopay Door

Clopay Door is a leading manufacturer of residential garage doors in North America. We pride ourselves on delivering exceptional customer service and innovative products.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team in our Carrollton, Texas area Distribution Center. The successful candidate will be responsible for communicating with customers, processing orders, and managing customer accounts.

Key Responsibilities

  • Communicate with customers in person and by phone to enter orders and resolve issues.
  • Assist with pricing and quoting under automation system controls.
  • Balance daily invoices and audit open order reports.
  • Follow up on customer claims for credit and manage system invoicing.
  • Manage bookkeeping procedures for setting up and maintaining customer accounts.
  • Assist with furnish and install programs and process invoicing and installer payables.
  • Distribute incoming and outgoing mail and handle telephone calls.
  • Perform various administrative duties.

Requirements

A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment. Basic computer skills are required, with a familiarity of Microsoft Office Products. Previous clerical or office experience is beneficial.

What We Offer

Our employees are rewarded with competitive compensation, comprehensive benefits, including tuition reimbursement, paid holidays, sick and vacation time, and a matching 401(k) savings plan.



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