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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Community Financial System, Inc. as a Benefits Plan Administrative Services Representative. In this role, you will be responsible for providing exceptional service to our clients and their participants, ensuring that their benefits administration needs are met with professionalism and expertise.
Key Responsibilities- Respond to participant inquiries and provide timely and accurate information regarding benefits administration, retirement plans, and other related services.
- Assist clients and participants with benefit plan-related issues, including enrollment, eligibility, and claims processing.
- Collaborate with internal departments to ensure seamless service delivery and resolve any issues that may arise.
- Stay up-to-date on industry developments, laws, and regulations affecting benefits administration and retirement plans.
- Develop and maintain proficient knowledge of software applications used in the position, including Microsoft Word and Excel.
- Participate in ongoing training and professional development to enhance skills and knowledge.
- Bachelor's degree in Business, Accounting, or a related field (or equivalent experience).
- Minimum 2 years of customer service experience, preferably in benefits administration or a related field.
- Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Intermediate level competency with Microsoft Word and Excel, as well as personal computer skills.
- Bilingual (English/Spanish) is preferred.
- Competitive hourly rate, commensurate with experience.
- Potential for annual merit increase.
- Comprehensive benefits package, including medical, vision, and dental insurance.
- 401(k) plan with generous match.
- Pension plan.
- Tuition reimbursement.
- Banking discounts.
