Product Management Group Lead

4 weeks ago

Mountain View, California, United States Intuit Full time
Job Description

At Intuit, we are committed to powering prosperity around the globe with our innovative financial products, including TurboTax and QuickBooks. We serve a diverse customer base, ranging from consumers to small business owners, helping them achieve their financial dreams through technology that impacts millions of lives.

The QuickBooks Live team is on a mission to transform the expert service industry, serving small businesses with an ambition to build the world's most powerful Expert AI-powered Platform.

We're seeking an exceptional Group Product Manager who has experience in building 0 to 1 products and services, leading high-performing cross-functional teams, and consistently showing a bias for action, all while delighting our customers.

This role will lead QuickBooks Live Expert Assisted service offering, focused on increasing customer confidence in using QuickBooks to complete key jobs to be done with expert help.

You will partner closely with cross-functional teams, including Design, Engineering, Marketing, Service Delivery, and Operations, as well as other QuickBooks teams, to craft and deliver a delightful do-it-with-me QuickBooks experience for Small Businesses working with an Expert.

Key Responsibilities:

  • Set the offering vision and create a collective offering and product strategy that delivers exceptional customer benefits through customer interactions with product and experts.
  • Develop deep customer empathy through immersion in customer research and transform insights into a roadmap of innovative solutions that address key customer pain points and drive business outcomes.
  • Foster strong cross-functional partnership to align offering strategies with broader business objectives and provide balanced leadership in the face of uncertainty, change, and aggressive deadlines.
  • Lead the scoping, planning, and delivery of offering initiatives in collaboration with internal teams.
  • Cultivate a culture of learning and experimentation and lead product-led and service-led experimentation to test leap-of-faith assumptions behind our vision.
  • Recruit, mentor, and lead a high-performing team of product managers and foster a culture of empathy, accountability, curiosity, and continuous improvement.
  • Establish and track key performance indicators (KPIs) to assess the efficacy of offering initiatives and report on business performance, making data-driven adjustments as necessary.
  • Engage with key internal and external stakeholders, including service delivery partners and customer success teams, to ensure alignment and drive broad adoption of the offering.

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