Product Management Group Lead

4 weeks ago

Mountain View, California, United States Intuit Full time
Job Description

At Intuit, we are committed to powering prosperity around the globe with our innovative financial products, including TurboTax and QuickBooks. Our mission is to serve a diverse customer base, ranging from consumers to small business owners, helping them achieve their financial dreams through technology that impacts millions of lives.

The QuickBooks Live team is on a mission to transform the expert service industry serving small businesses, with an ambition to build the world's most powerful Expert AI-powered Platform. We're seeking an exceptional Group Product Manager who has experience in building 0 to 1 products and services, leading high-performing cross-functional teams, and consistently showing a bias for action, all while delighting our customers.

Key Responsibilities
  • Lead QuickBooks Live Expert Assisted service offering focused on increasing customer confidence in using QuickBooks to complete key jobs to be done with expert help.
  • Partner closely with cross-functional teams, including Design, Engineering, Marketing, Service Delivery, and Operations, as well as other QuickBooks teams, to craft and deliver a delightful do-it-with-me QuickBooks experience for Small Businesses working with an Expert.
  • Develop deep customer empathy through immersion in customer research and transform insights into a roadmap of innovative solutions that address key customer pain points and drive business outcomes.
  • Foster strong cross-functional partnership to align offering strategies with broader business objectives and provide balanced leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model.
  • Establish and track key performance indicators (KPIs) to assess the efficacy of offering initiatives and report on business performance, making data-driven adjustments as necessary.
Requirements
  • 8+ years in product management with a proven track record of launching and scaling innovative products or services, ideally in technology-driven, AI-powered service environments.
  • Demonstrated ability to lead cross-functional teams and drive transformation change, with experience in managing high-performing, engaged product teams.
  • Passionate about understanding customer needs and translating them into actionable product strategies, with a track record of delivering customer-backed solutions.
  • Strong operational acumen with the ability to implement processes that drive efficiency and scale, with experience in navigating high levels of ambiguity and visibility.
  • Excellent verbal and written communication skills, with the ability to communicate at all organizational levels.
  • Strong understanding of technical concepts, platform requirements, and the ability to work closely with engineering teams to deliver scalable solutions.
  • Bachelor's degree in Business, Technology, or a related field required, with an MBA or advanced degree preferred.

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