Member Services Team Member

1 week ago


MI United States MVP SPORTSCLUBS Full time
About MVP Sports Clubs

MVP Sports Clubs is a sports facility development and management company with a strong presence in West Michigan. We provide comprehensive support services to our members, including finance, marketing, information systems, human resources, property management, and operational development.

Our company values professionalism, friendliness, efficiency, cleanliness, and teamwork. We strive to create a welcoming and engaging environment for our employees, offering a range of benefits to foster a positive work culture.

Job Summary

The Member Services Team Member is a key role in delivering exceptional customer service to our members and guests. This position is responsible for providing high-quality food and beverage services, maintaining a clean and professional food preparation area, and ensuring a positive experience for all customers.

Responsibilities
  • Prepare and serve food and beverages to our members and guests.
  • Maintain a clean and organized food preparation area, adhering to MVP and Health Department codes.
  • Provide exceptional customer service, responding to member inquiries and resolving any issues in a timely and professional manner.
  • Participate in regular Service Game training sessions to enhance customer service skills.
  • Wear the MVP Sports Clubs uniform and name badge at all times, maintaining a neat and professional appearance.
  • Perform point-of-sale procedures using CSI Software, managing cash drawers and maintaining accurate records.
  • Communicate member concerns, comments, and questions to the Member Services Manager.
Requirements
  • High school diploma or equivalent, or relevant work experience.
  • First Aid/CPR training, with the option to attend MVP Sports Clubs in-house training if necessary.
  • Minimum 6 months of customer service experience in a high-volume service industry.
  • Experience with food preparation and handling.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and ability to multitask.
  • Ability to work weekends and holidays as needed.
  • Physical stamina to stand for long periods and lift up to 40 pounds.


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