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Retail Operations Supervisor

2 months ago

Dothan, Alabama, United States BNED Full time

Position Overview

Join BNED as a Retail Operations Supervisor in our bookstore. We are seeking an enthusiastic individual who possesses a strong commitment to customer satisfaction and effective team management. In this role, you will be instrumental in assisting with the daily functions of the retail establishment alongside the Store Manager or General Manager. Your duties will encompass overseeing staff, engaging with patrons, and contributing to the overall performance of the store.

Key Responsibilities:

  • Assist in managing store operations and various departments
  • Deliver exceptional customer service
  • Support team development and training initiatives
  • Enhance sales performance and recognize business opportunities

Performance Expectations:

  • Acquire comprehensive knowledge of all store departments
  • Delegate work tasks and offer guidance to team members
  • Maintain a prominent presence on the sales floor
  • Address customer and employee concerns
  • Participate in the recruitment and training of new staff

Physical Requirements:

  • Regular movement throughout the store
  • Ability to remain stationary for extended durations
  • Frequent lifting of merchandise
  • Engage in reaching, stooping, kneeling, and climbing ladders