Retail Print Supervisor
3 weeks ago
About the Role:
As a Retail Print Supervisor at Office Depot, you will play a pivotal role in driving print sales and service growth within our store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction.
Key Responsibilities:
• Supports the delivery of memorable customer experiences and client satisfaction in the Print Department and overall store.
• Ensure the execution of Office Depot, Inc. selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through supporting the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.
Leadership and Team Development:
• Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Assist the leadership team in training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Provide feedback to the General Manager on associate performance.
Operational Efficiency:
• Operate all equipment within the Print Services area to maintain efficient production and ensure customers' orders are completed correctly and on time.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
External Key Carrier Responsibilities:
• Maintain the safety and security of the print department, building, and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• In partnership with all associates, ensure regular loss prevention compliance.
• Full responsibilities associated with External Key Carrier designation.
Requirements:
• High School diploma or equivalent education preferred
• Minimum 1-3 years of experience in related field
• Minimum two to years management experience or demonstration of skills and learning through an internal development program
• Experience in Print Center Operations
• Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook)
• Must be the subject matter expert in the Print Services area
• Must possess advanced selling skills
• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
• Must be adaptable to a changing environment
• Must be able to coach and train others in a professional environment
• Possess excellent verbal and written communication skills
• Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
• Must possess ability to process information/merchandise through POS register system
• Pays close attention to detail to ensure high quality production in the Print Services area
• Must possess good interpersonal and communication skills, which are necessary to establish a selling relationship with customers and other employees
• Positive and Engaging
• Action Oriented
• Integrity, Accountability & Trust
• Demonstrate passion for the brand, products, services and solutions offered to our customers
• Must possess a desire to continually develop personal selling skills and product knowledge
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