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PC/Mac/Linux Desktop Support Specialist

2 months ago

Hamilton, Montana, United States NTT DATA Full time
Job Title: PC/Mac/Linux Desktop Support Specialist

We are seeking a highly motivated and detail-oriented PC/Mac/Linux Desktop Support Specialist to join our dynamic team in Hamilton, Montana. As a key member of our IT support team, you will provide technical support on software, hardware, and operating systems, including installations, configurations, maintenance, and troubleshooting.

Responsibilities:
  • Provide prompt, knowledgeable, and professional customer support to our customer base.
  • Support customers with a wide range of technical proficiency, including local and remote users.
  • Perform duties with a high level of competency and courtesy, as the customer-facing arm of NIAID IT support.
  • Provide technical support on software, hardware, and operating systems, including installations, configurations, maintenance, and troubleshooting.
  • Support managed mobile devices on iOS and Android.
Requirements:
  • 3+ years of experience supporting Windows applications.
  • 3+ years of experience supporting Mac applications.
  • 3+ years of customer service experience.
  • 1+ years of experience supporting Linux desktop computers.
Preferred Skills:
  • PC/Windows Support.
  • Macintosh Support.
  • Linux experience.
  • iOS and Android.
  • Active Directory.
  • Microsoft Office 365.
  • Skype for Business/Microsoft Teams.
  • Knowledge of Windows Firewall and related settings.
  • Experience with full disk encryption on both Windows and Macintosh computers.
  • Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies.
About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.