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Customer Support Specialist x 2

2 months ago

Buckley, Washington, United States Hrgodriving Full time

Position Overview:

We are seeking dedicated individuals for the role of Customer Support Specialist x 2 (permanent). This position offers a competitive salary based on experience.

Job Details:

Location: Holywell

Salary: Dependent on Experience

Working Hours: Monday-Thursday 8:15am-5:00pm, Friday 8:15am-4:00pm

As a vital member of our team, you will manage customer orders from initial receipt to final delivery, ensuring that all necessary materials and production capabilities are in place. Your role will involve close collaboration with sales managers, the internal quotations team, and production facilities to meet customer demands efficiently.

Key Responsibilities:

  • Responding promptly to customer service inquiries and support calls.
  • Overseeing customer orders from initiation to completion.
  • Ensuring availability of materials and production resources.
  • Coordinating with various departments to meet customer timelines.
  • Addressing and resolving any issues faced by customers.

Ideal Candidate Profile:

The successful candidate will demonstrate the following skills and attributes:

  • A professional and polite telephone demeanor.
  • Exceptional organizational and administrative abilities.
  • Capability to manage intricate projects within tight deadlines.
  • Ability to maintain composure in high-pressure situations.
  • Strong negotiation and problem-solving skills.
  • Team-oriented mindset with a proactive approach.
  • A commitment to continuous personal development.
  • A relentless focus on fulfilling customer needs.

For further information about this opportunity, please reach out to our recruitment team.