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Director of Provider Experience
1 month ago
MetroPlusHealth, a subsidiary of NYC Health + Hospitals, is seeking a highly skilled Director of Provider Experience to join our team. As a trusted partner, you will develop key organization-wide Provider Experience strategies that balance customer and organizational impact and align with corporate goals.
Key Responsibilities:- Develop and implement Provider Experience strategies in partnership with senior leadership and ensure effective communication and execution across the organization.
- Analyze the impact and effectiveness of these strategies and identify opportunities for improvement in partnership with Operations, Medical, Finance, and IT.
- Build recommendations for best-in-class experience and structure to support provider experience needs.
- Review data and analyze insights from key provider groups to determine areas of focus and improvement opportunities.
- Collaborate with internal functions such as Quality Management, Risk Adjustment, Clinical Services, Sales, and others to monitor trends and develop strategic plans to improve performance.
- Demonstrate understanding of key provider types, unique needs, and key experience opportunities to support these needs.
- Develop and maintain executive-level monthly reporting on all Provider Experience activity, performance, and progress to goals.
- Foster a culture of accountability that emphasizes people and performance management, coaching, and development, and employee engagement.
- Bachelor's degree required.
- Minimum 8-10 years of relevant healthcare industry experience in a provider network management and value-based environment.
- Experience in leading account management or experience strategies, financial analyses, putting together business cases, building solutions, and implementing solutions with partners.
- Solid background in healthcare and financial data analysis, with knowledge in IPAs and experience working with various customer groups, providers, and diverse demographics.
- Experience in market research, primary and secondary research, qualitative and quantitative research, survey development, and insight development highly desired.
- Excellent verbal and written communications skills with demonstrated ability to communicate, present, and influence both credibly and effectively at all levels of an organization, including executive and C-level.
- Demonstrated self-starter, strategic thinker, ability to manage complexity and ambiguity with near-term operational deliverables.
- Adapt quickly to change in an ever-changing environment.
- Ability to develop solid long-term positive working relationships.
- Ability to drive effective change.
- Strong business acumen, analytical, critical thinking, and persuasion skills.
- Proven track of building and cross-functional relationships.
- Demonstrated ability to lead and develop strong, effective teams.
MetroPlusHealth offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking to make a meaningful impact in the healthcare industry, we encourage you to apply for this exciting opportunity.
