Director of Provider Experience
4 weeks ago
Job Summary
MetroPlusHealth is seeking a Director of Provider Experience to develop and implement strategies that balance customer and organizational impact. The ideal candidate will have a strong background in healthcare and financial data analysis, with experience in leading account management or experience strategies.
Key Responsibilities
- Develop and execute provider experience strategies in partnership with senior leadership
- Analyze data to identify areas for improvement and develop recommendations for best-in-class experience
- Collaborate with internal functions to monitor trends and develop strategic plans
- Develop and maintain executive-level reporting on provider experience activity and performance
Requirements
- Bachelor's degree required; minimum 8-10 years of relevant healthcare industry experience
- Experience in leading account management or experience strategies, financial analyses, and business case development
- Solid background in healthcare and financial data analysis, with knowledge of IPAs and experience working with diverse demographics
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