Director of Provider Experience

4 weeks ago


New York, New York, United States MetroPlus Health Plan Full time

Job Summary

MetroPlusHealth is seeking a Director of Provider Experience to develop and implement strategies that balance customer and organizational impact. The ideal candidate will have a strong background in healthcare and financial data analysis, with experience in leading account management or experience strategies.

Key Responsibilities

  • Develop and execute provider experience strategies in partnership with senior leadership
  • Analyze data to identify areas for improvement and develop recommendations for best-in-class experience
  • Collaborate with internal functions to monitor trends and develop strategic plans
  • Develop and maintain executive-level reporting on provider experience activity and performance

Requirements

  • Bachelor's degree required; minimum 8-10 years of relevant healthcare industry experience
  • Experience in leading account management or experience strategies, financial analyses, and business case development
  • Solid background in healthcare and financial data analysis, with knowledge of IPAs and experience working with diverse demographics


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