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Healthcare Support Representative

1 week ago

Phoenix, Arizona, United States Global Pharma Tek Full time

Job Description: Healthcare Support Representative

We are looking for a detail-oriented and empathetic Healthcare Support Representative to provide top-notch customer service at Global Pharma Tek.

About the Position:

  • To manage complex customer interactions, using active listening skills to understand customer needs.
  • To accurately document customer information, ensuring data integrity.
  • To collaborate with internal teams to resolve customer complaints.

Key Responsibilities:

  • Handling customer inquiries regarding healthcare services and products.
  • Resolving customer complaints in a professional and courteous manner.
  • Maintaining accurate records of customer interactions.

Qualifications:

  • Hold a high school diploma or equivalent.
  • Have a minimum of one year of customer service experience.
  • Be able to work effectively in a fast-paced environment.