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Customer Success Engineering Manager

2 months ago

Palo Alto, California, United States ArmorCode Inc. Full time
Job Title: Customer Success Engineering Manager

About ArmorCode

ArmorCode is a leading provider of AI-powered Application Security Posture Management (ASPM) solutions. Our mission is to empower security teams to reduce risk and improve their overall security posture.

Job Summary

We are seeking an experienced Customer Success Engineering Manager to join our team. As a key member of our customer success organization, you will be responsible for ensuring the successful adoption and implementation of our ASPM platform.

Key Responsibilities

  • Lead a team of Customer Success Engineers to ensure timely and successful onboarding of new customers.
  • Develop and execute strategies to drive customer adoption and value realization.
  • Collaborate with internal teams to enhance product offerings based on customer feedback.
  • Proactively identify and resolve customer issues and challenges.
  • Prepare regular reports and updates for customers regarding their account and our services.

Requirements

  • 8+ years of experience in managing a team of customer-facing CSM or TAM roles within a networking or security technical environment.
  • Experience of working with Software as a Service (SaaS,) preferably a Security Software Company.
  • Excellent communication skills and enjoyment in working with customers directly.
  • Experience leading a team in a rapidly growing and changing environment with a track record of success.
  • Experience with Python Scripting and leveraging APIs for workflow automation.

What We Offer

  • Career Growth Opportunities: We believe in promoting from within and provide career progression paths, enabling our employees to advance in their careers.
  • Work-Life Balance: We understand the importance of a healthy work-life balance, offering flexible hours and remote work options to promote a sustainable lifestyle.
  • Collaborative Environment: Our company fosters a collaborative and inclusive workplace culture, where employees can collaborate and learn from each other's experiences.
  • Employee Recognition: We value and recognize the contributions of our team members through awards, employee of the month programs, and other forms of acknowledgment.

Join Our Team

At ArmorCode, we are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and dignity. We are an Equal Opportunity Employer and welcome applications from qualified individuals from all backgrounds.