Software Development Engineer, Customer Service
4 weeks ago
Amazon is seeking a talented Software Development Engineer to join our Customer Service AI Scaling & Evaluation team. As a key member of this team, you will be responsible for developing high-performance, low-latency machine learning conversational customer support resolutions that help customers resolve problems.
Your work will directly impact our retail ordering, digital, seller, and driver services through enabling the use of automated conversational agents that participate in text and voice contact resolution.
Key Responsibilities- Collaborate with science and engineering teams to develop and integrate platform features that enable teams to train, evaluate, and deploy high-quality machine learning/LLM conversational customer support agents.
- Work closely with Applied Scientists to ensure functioning dependencies for training and evaluation are met for foundational model training and fine-tuning, in-context learning, and prompt engineering.
- Drive system architecture, spearhead best practices, and mentor junior engineers.
- Boost Innovation by building rapid prototypes for experimentation.
- Use statistics, Natural Language Processing (NLP) and Machine Learning (ML) techniques to create scalable solutions for business problems.
- Analyze and extract relevant information from large amounts of both structured and unstructured data to help automate and optimize key processes.
- Work closely with business staff to optimize various business operations.
- Establish scalable, efficient, automated processes for large-scale data analyses, model development, model validation, model implementation, and runtime evaluation.
As a Software Development Engineer with the CSAI Scaling & Evaluation team, you will be responsible for development of high-performance, low-latency, cutting-edge machine learning conversational customer support resolutions - which help customers resolve problems.
Your work will directly impact our retail ordering, digital, seller, and driver services - through enabling the use of automated conversational agents that participate in text and voice contact resolution.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skillsets.
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Software Development Engineer
3 weeks ago
Palo Alto, California, United States Amazon Full timeAbout the RoleAmazon is seeking a highly skilled Software Development Engineer to join our Customer Service AI Scaling & Evaluation team. As a key member of this team, you will be responsible for developing high-performance, low-latency machine learning conversational customer support resolutions that help customers resolve problems.Key...
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Software Development Engineer
4 weeks ago
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Embedded Software Developer
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Palo Alto, California, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Software Development Engineer to join our team in Foundational Security Services. As a key member of our team, you will be responsible for designing and building a large-scale next-generation Authentication Management System.Key Responsibilities:Design and develop scalable and reliable systems in the...
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Palo Alto, California, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Software Development Engineer to join our team at Amazon. As a member of our Foundational Security Services team, you will be responsible for designing and building a large-scale next-generation Authentication Management System. This is a unique opportunity to innovate and deliver high-impact outcomes,...
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Senior Software Development Engineer
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Software Development Engineer
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Software Development Engineer
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Embedded Software Developer
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Software Development Engineer
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East Palo Alto, California, United States Amazon Development Center U.S., Inc. Full timeAbout the RoleWe are seeking a highly skilled Senior Software Development Engineer to join our Aurora Limitless team. As a key member of our team, you will be responsible for designing and building next-generation database solutions for our cloud-based database service.As a Senior Software Development Engineer, you will work closely with our engineering team...
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Software Development Engineer
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Software Development Engineer II
4 weeks ago
Palo Alto, California, United States Amazon Full timeJob SummaryWe're building a foundational Large Language Model (LLM) for Amazon Stores that combines general world knowledge with Amazon e-commerce domain knowledge to provide new and improved shopping experiences for our customers. As a Software Development Engineer II, you'll work with talented scientists and engineers to innovate on behalf of our...
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Software Development Engineer
4 weeks ago
Palo Alto, California, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Software Development Engineer to join our team in developing and deploying Large Language Model (LLM) based Conversational AI systems to enhance Amazon's customer service experience and effectiveness.The ideal candidate will have a strong background in software development, machine learning, and conversational...
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Senior Cloud Software Development Engineer
4 weeks ago
Palo Alto, California, United States Amazon Full timeJob DescriptionAmazon Redshift is the world's most popular fully managed cloud data warehouse. With tens of thousands of enterprise customers relying on it, we need innovative engineers to help shape its future.We're looking for a Senior Software Development Engineer to join our Redshift Query Processing team. As a key member of our team, you'll be...
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Software Engineer
4 weeks ago
Palo Alto, California, United States Penn State University Talent Acquisition Full timeJob DescriptionWe are seeking a highly motivated and experienced Software Engineer to join our team at Penn State University's Applied Research Laboratory (ARL). As a key member of our Communications and Signal Processing Division, you will be responsible for designing and developing cutting-edge software solutions to support various research processes and...
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Software Development Engineer
4 weeks ago
East Palo Alto, California, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Software Development Engineer to join our Amazon Aurora PostgreSQL Engine team. As a key member of our team, you will be responsible for designing, implementing, and maintaining large-scale database systems that run across thousands of servers worldwide.Your primary focus will be on developing innovative software...
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Senior Software Development Engineer
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Palo Alto, California, United States Amazon Web Services, Inc. Full timeAbout the RoleWe are seeking a highly skilled Senior Software Development Engineer to join our team at Amazon Web Services, Inc. This is a unique opportunity to work on the next generation of data warehouse systems and contribute to the overall strategy of our cloud data warehousing service.Key ResponsibilitiesDesign and implement automation infrastructure...
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Software Engineer
4 weeks ago
Palo Alto, California, United States Pennsylvania State University Full timeJob Summary:We are seeking a highly motivated and experienced Software Engineer to join our team at the Applied Research Laboratory (ARL) at Penn State University. The successful candidate will be responsible for designing and developing software solutions for various research projects, including algorithm implementation and integration. The ideal candidate...
