Technical Support Specialist
3 weeks ago
Fanatics is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support and assistance to end-users, troubleshooting and resolving technical issues, and maintaining and improving the overall performance of our computer systems.
Key Responsibilities- Provide technical support and assistance to end-users via phone, email, and in-person
- Troubleshoot and resolve technical issues with computer hardware, software, and network systems
- Maintain and improve the overall performance of our computer systems, including servers, workstations, and network infrastructure
- Collaborate with other teams to identify and resolve technical issues
- Develop and maintain technical documentation and knowledge base articles
- College degree or equivalent experience in a related field
- Excellent communication and problem-solving skills
- Strong knowledge of computer systems, hardware, and software
- Experience with troubleshooting and resolving technical issues
- Ability to work in a fast-paced environment and prioritize tasks effectively
- A+ and Network+ certifications
- Experience with Windows and Mac operating systems
- Knowledge of Active Directory and network protocols
- Experience with troubleshooting and resolving printer and network connectivity issues
Fanatics is a leading global digital sports platform that ignites the passions of sports fans and maximizes the presence and reach for our hundreds of sports partners globally. We offer products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through our platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as we build our Sportsbook and iGaming platform.
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Technical Support Specialist
2 weeks ago
Riverview, Florida, United States Fanatics Full timeAbout the RoleFanatics is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical assistance and support to our end-users, ensuring that they have a seamless experience with our products and services.Key ResponsibilitiesProvide technical support and assistance to...
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Technical Support Specialist
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Technical Support Analyst
2 weeks ago
Riverview, Florida, United States Fanatics Full timeAbout the RoleFanatics is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our systems and equipment are running smoothly.Key ResponsibilitiesProvide technical support...
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National Field Support Specialist
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IT Infrastructure Specialist
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IT Infrastructure Specialist
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