Technical Support Specialist

3 weeks ago


Riverview, Florida, United States Fanatics Full time
About the Role

Fanatics is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support and assistance to end-users, troubleshooting and resolving technical issues, and maintaining and improving the overall performance of our computer systems.

Key Responsibilities
  • Provide technical support and assistance to end-users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer hardware, software, and network systems
  • Maintain and improve the overall performance of our computer systems, including servers, workstations, and network infrastructure
  • Collaborate with other teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base articles
Requirements
  • College degree or equivalent experience in a related field
  • Excellent communication and problem-solving skills
  • Strong knowledge of computer systems, hardware, and software
  • Experience with troubleshooting and resolving technical issues
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications
  • A+ and Network+ certifications
  • Experience with Windows and Mac operating systems
  • Knowledge of Active Directory and network protocols
  • Experience with troubleshooting and resolving printer and network connectivity issues
About Fanatics

Fanatics is a leading global digital sports platform that ignites the passions of sports fans and maximizes the presence and reach for our hundreds of sports partners globally. We offer products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through our platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as we build our Sportsbook and iGaming platform.



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