Major Incident Manager

4 weeks ago


Lansing, Michigan, United States Saxon Global Full time
Job Summary

This role is responsible for managing Severity 1 and 2 Major Incidents that impact clients on production or financial environments. The Major Incident Manager will lead the incident management process, coordinate action plans, and ensure timely recovery. Effective communication and documentation are crucial in this role, as the MIM will interact with stakeholders and provide updates on the incident status.

Key Responsibilities
  • Execute Major Incident Management process tasks in alignment with established processes, minimizing business impacts and meeting SLA targets.
  • Manage outages, perform impact assessments, coordinate resolution, and drive incident calls.
  • Capture, triage, and raise incidents to technical teams as necessary.
  • Work an operational schedule, including weekend on-call rotation.
  • Identify Major Incident impacts that directly affect the customer's ability to function.
Requirements
  • Strong communication skills; fluent English.
  • Able to establish and maintain strong relationships.
  • Able to work in a fast-paced environment.
  • Able to work effectively at all levels in an organization.
  • Must be a team player and able to work collaboratively with others.


  • Lansing, Michigan, United States Saxon Global Full time

    Job OverviewThis role is responsible for managing and resolving Severity 1 and 2 Major Incidents that impact clients on production or financial environments. The Major Incident Manager will lead the incident management process, coordinate action plans, and ensure timely recovery to minimize business impact. Effective communication and documentation are...


  • Lansing, Michigan, United States Saxon Global Full time

    Job PurposeThis role oversees the management of Severity 1 and 2 Major Incidents affecting clients on production or financial environments.The Critical Incident Resolution Specialist is expected to manage and take leadership/ownership of the incident, coordinating all action plans, ETAs, and follow-ups to accelerate the recovery process and mitigate business...


  • Lansing, Michigan, United States Nanosoft Consulting Full time

    About the Job: Data Center OperationsThis position is a critical component of our data center operations team, responsible for monitoring and managing enterprise systems, networks, and infrastructure.As a Tier I operator, you will serve as the primary resource for incident management, triage, and assessment of impacted systems.You will escalate incidents to...


  • Lansing, Michigan, United States Saxon Global Full time

    Job Title: Avaya Telecommunications SpecialistJob Summary:We are seeking an experienced Avaya Telecommunications Specialist to join our team at Saxon Global. The successful candidate will be responsible for providing support for IP Telephony services, including installation, configuration, operation, and maintenance of IP Telephony equipment and systems.Key...

  • Avaya Expert

    4 weeks ago


    Lansing, Michigan, United States Saxon Global Full time

    Job Summary:As a highly skilled Avaya SME, you will be responsible for providing expert-level support for IP Telephony services, including installation, configuration, operation, and maintenance of IP Telephony equipment and systems. You will also be responsible for routing testing of all IPT equipment and software, call configuration support for existing IP...


  • Lansing, Michigan, United States Saxon Global Full time

    At Saxon Global, we are seeking a highly skilled Avaya Systems Engineer to join our team. The successful candidate will be responsible for providing support for our IP Telephony services, including installation, configuration, operation, and maintenance of IP Telephony equipment and systems.The ideal candidate will have a strong background in Enterprise...


  • Lansing, Michigan, United States Auto-Owners Insurance Full time

    A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.Auto-Owners Insurance is seeking a motivated intern to join our IT Division as an IT Security Engineer for the summer. This position is part of the IT Security department and...


  • Lansing, Michigan, United States The College Board Full time

    About the RoleThe College Board is seeking a skilled Cyber Threat Hunter to join our Cyber Defense Team. As a Cyber Threat Hunter, you will play a critical role in proactive detection and response of threat actors, developing new detection analytics, and providing cyber intelligence gathering and intelligence-driven cyber threat hunting.Key Responsibilities*...


  • Lansing, Michigan, United States The Christman Company Full time

    Job DescriptionAt The Christman Company, we are seeking a highly skilled Project Superintendent to join our team. As a key member of our construction team, you will be responsible for overseeing the day-to-day operations on our construction sites.Key Responsibilities:Manage the coordination of subcontractors and sequencing of work activities.Maintain the...


  • Lansing, Michigan, United States Nanosoft Consulting Full time

    About the JobThis role will oversee a large, multi-year implementation of the new claims management system for the Unemployment Insurance Agency. The effort is funded by IT Investment Fund dollars, which requires an additional level of oversight, and has high visibility with the Legislature.Key ResponsibilitiesManage major system implementations and/or...

  • Store Manager

    4 weeks ago


    Lansing, Michigan, United States GPM Investments LLC Full time

    Job DescriptionOverviewAs a Store Manager at GPM Investments LLC, you will be responsible for leading a team of dedicated professionals to achieve exceptional results and drive business growth. This is a unique opportunity to make a significant impact and contribute to the company's success.Key Responsibilities:Lead and motivate a team of 8-15 members to...


  • Lansing, Michigan, United States Saxon Global Full time

    Role: As a Technical Support Specialist for Java/J2EE Applications at Saxon Global, you will be responsible for providing 24/7 on-call support on a rotational basis. Your strong development and production support background, combined with your understanding of the ITIL framework, will enable you to effectively manage incidents and service requests. You will...

  • Project Coordinator

    4 weeks ago


    Lansing, Michigan, United States Michigan State University Full time

    Job Summary:The Project Coordinator - International Program Management will work closely with the PRCI Director to manage various administrative aspects of the program. This includes organizing major global and regional events, assisting in work planning, and assisting in annual and semi-annual reporting, including collection, organization, and reporting of...


  • Lansing, Michigan, United States Yorkshireandstonebridgemanor Full time

    About the Role:Yorkshire & Stonebridge Assisted Living is seeking a dynamic and motivated individual to serve as our Executive Director / Administrator. As a key member of our team, you will be responsible for managing overall facility operations and leading by example with regard to customer service, employee relations, and quality assurance while...


  • Lansing, Michigan, United States Saxon Global Full time

    Job Summary:As a skilled Application Support Specialist for Java/J2EE, you will provide 24/7 on-call support on a rotational basis, utilizing your strong development and production support background to ensure the smooth operation of our applications. With a deep understanding of ITIL framework and experience with ITSM tools like Remedy, you will be...

  • Parking Lot Attendant

    4 weeks ago


    Lansing, Michigan, United States Meijer, Inc. Full time

    Parking Lot Attendant Job SummaryAs a Parking Lot Attendant at Meijer, Inc., you will be responsible for ensuring the safety and security of the parking lot. This includes monitoring the area for any potential hazards and reporting any incidents to management.Key Responsibilities:Monitor parking lot for safety and securityAssist customers with finding...

  • Principal Engineer

    4 weeks ago


    Lansing, Michigan, United States Ally Full time

    Job SummaryWe are seeking a highly skilled Principal Engineer - Active Directory to manage and maintain our Active Directory environment and its processes. The ideal candidate will have a broad and deep understanding of technical concepts in multiple specialized fields to develop technical solutions with a consultative approach.Key ResponsibilitiesAssess,...


  • Lansing, Michigan, United States Emergent Holdings Full time

    Job SummaryThe Systems Support Technician will provide technical support to internal customers, resolving lower complexity call incidents and troubleshooting client computing devices and peripherals. The ideal candidate will have a strong understanding of hardware and software analysis and troubleshooting, as well as excellent communication and customer...


  • Lansing, Michigan, United States LAFCU Full time

    As a key member of our Contact Center team, you will play a vital role in supporting LAFCU's mission of delivering exceptional member experiences. Your leadership skills will be instrumental in fostering a productive and cohesive team environment, while representing the credit union in the community.Your commitment to our 'People Helping People' values will...


  • East Lansing, Michigan, United States Burcham Hills Full time

    Job Title: Nurse Manager RNWe are seeking a highly skilled and experienced Nurse Manager RN to join our team at Burcham Hills, an upscale senior living retirement community in East Lansing, MI.Job Summary:The successful candidate will be responsible for managing the long-term care nursing unit, ensuring that nursing staff provides high-quality care to...