Guest Services Manager

2 weeks ago


Minot, North Dakota, United States The Grand Hotel - Minot, ND Full time
Position Overview

The Grand Hotel is on the lookout for a dedicated Front Desk Supervisor to join our team. This pivotal role focuses on managing front desk activities, delivering outstanding guest experiences, and effectively addressing customer concerns.

Key Responsibilities:

  • Oversee front desk functions to ensure top-notch service delivery
  • Train, guide, and mentor front desk personnel
  • Quickly resolve guest complaints and issues
  • Greet guests, manage check-in and check-out processes
  • Process guest payments and maintain precise financial records
  • Assist with transportation services as required
  • Provide guests with information about local attractions and hotel amenities
  • Adhere to Company Standard Operating Procedures
  • Facilitate effective communication across all departments
  • Comply with safety and security regulations
  • Boost revenue through room and amenity upselling

Qualifications:

  • High School diploma or equivalent qualification
  • Familiarity with hotel operations and standards
  • Strong communication and customer service abilities
  • Basic proficiency in computer usage and mathematical skills
  • Physical capability to stand, walk, and lift occasionally
  • Excellent problem-solving and training capabilities
  • Availability for flexible scheduling

Benefits Offered:

  • Collaborative team environment
  • Comprehensive Medical/Dental/Vision coverage
  • Paid Vacation and Holidays
  • Opportunities for career advancement and training
  • Employee discounts and additional perks
  • 401(k) plan and other financial incentives
  • Flexible work schedule options


  • Minot, North Dakota, United States Badlands Restaurant & Bar Full time

    Welcome to Badlands Restaurant & BarWe are in search of enthusiastic and personable Hosts or Hostesses to enhance our guest experience. If you thrive on delivering outstanding customer service and fostering a welcoming atmosphere, we encourage you to consider this opportunity.Position Overview:Warmly greet and receive guests with a friendly demeanorProvide...


  • Minot, North Dakota, United States Badlands Restaurant & Bar Full time

    Welcome to Badlands Restaurant & BarWe are in search of enthusiastic and approachable Hosts or Hostesses to enhance our customer experience. If you are dedicated to delivering outstanding service and fostering a welcoming atmosphere, we would love to hear from you.Position Overview:Warmly greet and receive guests upon arrivalProvide precise wait times and...


  • Minot, North Dakota, United States Badlands Restaurant & Bar Full time

    Welcome to Badlands Restaurant & BarWe are seeking enthusiastic and personable Hosts or Hostesses to enhance our customer experience. If you are dedicated to delivering outstanding service and fostering a welcoming atmosphere, we encourage you to consider this opportunity.Position Overview:Warmly greet and welcome patrons with a friendly demeanorProvide...


  • Minot, North Dakota, United States Krolls Diner Full time

    Position OverviewKrolls Diner is seeking a dedicated and enthusiastic individual to join our team as a Host/Hostess. This role is perfect for someone who thrives in a lively and dynamic atmosphere.Key ResponsibilitiesProcessing customer payments efficientlyClearing and resetting tables for new guestsWelcoming and seating patrons with a friendly...

  • Night Manager

    5 days ago


    Minot, North Dakota, United States Dakota Slims - Slim Chickens Full time

    Job SummaryWe are seeking a highly skilled and experienced Night Manager to join our team at Dakota Slims - Slim Chickens. As a Night Manager, you will be responsible for overseeing the evening operations of our restaurant, ensuring a seamless and efficient service experience for our guests.Key ResponsibilitiesNightly Operations: Supervise and manage the...


  • Minot, North Dakota, United States PILOT Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Pilot Company. As a Cashier, you will be responsible for providing fast, friendly, and clean service to our guests, maintaining inventory, operating cash registers, and maintaining the overall appearance and cleanliness of the restaurant.Key...

  • Assistant Manager

    5 days ago


    Minot, North Dakota, United States Dakota Slims - Slim Chickens Full time

    Job DescriptionJob Title: Assistant General ManagerLocation: Dakota Slims - Slim ChickensWage: $20.55 per hourJob Summary:Dakota Slims - Slim Chickens is seeking a highly motivated and dynamic Assistant General Manager to join our team in Minot, North Dakota. As a key member of our management team, you will be responsible for overseeing daily operations,...


  • Minot, North Dakota, United States Taco Johns - Preferred Restaurant Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Breakfast Manager to lead our morning shift team at Taco Johns - Preferred Restaurant Group. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient execution of our breakfast service.Key ResponsibilitiesMorning Operations Management: Oversee the...


  • Minot, North Dakota, United States AMC Theatres Full time

    Job DescriptionTheatre Operations ManagerJob Summary:We are seeking a highly skilled and experienced Theatre Operations Manager to join our team at AMC Theatres. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our theatres, ensuring exceptional guest experiences, and driving business results.Key...


  • Minot, North Dakota, United States Taco Johns Full time

    Job Title: 2nd Assistant General ManagerLocation: Taco John'sWage: $19.05 per hourJob Description:We are seeking a highly motivated and passionate 2nd Assistant General Manager to join our team at Taco John's. As a key member of our leadership team, you will be responsible for overseeing daily restaurant operations, managing staff, and ensuring a top-notch...


  • Minot, North Dakota, United States Preferred Restaurant Group Full time

    Job DescriptionJob Title: Restaurant Operations ManagerLocation: Preferred Restaurant GroupSalary: $60,000 per yearJob Summary:We are seeking a highly motivated and enthusiastic Restaurant Operations Manager to join our team at Preferred Restaurant Group. As a key member of our management team, you will be responsible for overseeing the day-to-day operations...


  • Minot, North Dakota, United States AMC Theatres Full time

    Job SummaryAs a key member of the AMC Theatres team, the Theatre Operations Manager will be responsible for providing leadership and development to theatre teams, communicating and demonstrating the Company's mission, vision, and values to all associates in a professional and safe work environment.Key ResponsibilitiesSupervise daily operations to ensure...


  • Minot, North Dakota, United States Taco Johns - Preferred Restaurant Group Full time

    Job OverviewWe are seeking a highly motivated and experienced 2nd Assistant General Manager to join our team at Taco John's in Minot, North Dakota. As a key member of our leadership team, you will be responsible for overseeing daily restaurant operations, leading a high-performing team, and driving operational excellence.Key ResponsibilitiesOperational...

  • General Manager

    1 week ago


    Minot, North Dakota, United States AMC Theatres Full time

    Job SummaryAs a key member of the AMC Theatres team, the Theatre Operations Manager will be responsible for providing leadership and development to theatre teams, communicating and demonstrating the Company's mission, vision, and values to all associates in a professional and safe work environment.Key ResponsibilitiesSupervise daily operations to ensure...

  • 2nd Assistant Manager

    21 hours ago


    Minot, North Dakota, United States Dakota Slims - Slim Chickens Full time

    Job DescriptionJob Title: 2nd Assistant ManagerLocation: Dakota Slims - Slim ChickensWage: $19.05 per hour (depending on experience)Job Summary:Dakota Slims - Slim Chickens is seeking a dedicated and proactive 2nd Assistant Manager to join our team in Minot, North Dakota. As a key member of our management team, you will be responsible for overseeing daily...


  • Minot, North Dakota, United States Badlands Restaurant & Bar Full time

    Job OverviewCompany IntroductionBadlands Restaurant & Bar is a vibrant establishment that values enthusiastic and distinctive individuals who reflect our dedication to outstanding cuisine and service. If you excel in a fast-paced setting, we would be eager to connect with you.Position SummaryAs a Server at Badlands, your main duties will involve taking...


  • Minot, North Dakota, United States Planet Fitness Full time

    Job SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key Responsibilities:Member Greeting and Support: Greet members, prospective members and guests, providing exceptional customer service.Front...


  • Minot, North Dakota, United States Taco Bell Full time

    Join Our Team at Taco Bell!As a Customer Service Representative, you will play a vital role in ensuring our guests have a memorable dining experience. Your responsibilities will include:Delivering Exceptional Service: Provide prompt and courteous service to all customers, ensuring their satisfaction with every interaction.Maintaining Quality Standards:...


  • Minot, North Dakota, United States Perkins Restaurant - Minot ND Full time

    Job DescriptionJob Summary:We are seeking a skilled Server to join our team at Perkins Restaurant - Minot ND. As a Server, you will play a crucial role in ensuring that our guests have a memorable dining experience. Your friendly and energetic personality, combined with your exceptional customer service skills, will help create a welcoming atmosphere for all...


  • Minot, North Dakota, United States Planet Fitness Full time

    Position Overview The Member Services Associate plays a crucial role in delivering outstanding service to members, potential members, and visitors at Planet Fitness. Key Responsibilities Welcome members and guests with a friendly demeanor. Manage incoming calls and inquiries effectively. Facilitate member check-ins and assist with onboarding new members....