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Business Systems Analyst

2 months ago

Southfield, Michigan, United States KYYBA Full time
Job Overview

This role requires onsite presence at designated locations.


Engagement Overview –

Support the management of incoming change requests and assist in formulating business cases for these requests. Collaborate with business teams to assess the value delivered by the change requests.

Facilitate the management of change requests through to completion, including tracking and reporting on their financial implications and the overall budget.

Oversee the management and tracking of operational issues, which involves logging, monitoring, and reporting on the status of these issues, as well as documenting meeting notes related to them.


Key Required Skills/Experience –
  • Strong attention to detail to ensure information accuracy.
  • Ability to work collaboratively across departments to support operational teams.
  • Proficient in Microsoft Office Suite and Teams, particularly Excel.

Additional Required Skills/Experience –

Assist and support management in evaluating, recommending, establishing, implementing, and analyzing new and improved production workflows and processes aimed at enhancing customer service and overall quality.

Contribute to the development, coordination, and execution of projects designed to improve operational efficiency, methods, controls, and performance.

Compile and analyze operational data to identify and address business challenges.

Utilize and maintain existing reporting systems, participate in systems testing, develop procedures and controls, and provide recommendations for ongoing process improvements.

Deliver status updates on projects and issues to the leadership team.

Communicate and suggest policy modifications to meet project goals. Assist in documenting departmental procedures.

Create and present reports and presentations to illustrate operational data and propose business modifications.

Provide support to both internal departments and external entities by addressing inquiries, supplying information, and offering training.

Engage in special projects or workgroups as assigned.

Proficient in industry-standard PC applications and systems, including Microsoft Office.


Preferred Skills/Experience –

Effective analytical, organizational, planning, and follow-up skills.

Ability to work collaboratively in a team environment, including remote collaboration.

Strong verbal and written communication skills.

Capacity to exercise independent judgment, meet deadlines, and deliver on projects with minimal supervision.

Ability to foster trust and relationships with both internal and external customers.

Maintain confidentiality and navigate a variety of variables with limited standardization.

Resourceful problem solver with the capability to formulate and execute plans efficiently and effectively.

Strong organizational skills and the ability to prioritize tasks; must be adept at coordinating multiple activities with varying timelines.


Education/Certifications –
  • Bachelor's Degree in a relevant field is preferred.
  • Two (2) years of experience in a related field is required.