Business Analyst, Customer Experience Specialist
3 weeks ago
We are seeking a highly skilled Business Analyst, Customer Experience to join our team at Connecticut Water. As a key member of our Customer Service department, you will be responsible for advancing the functionality of our Customer Information System (CIS) and related applications.
The ideal candidate will have a strong technical background in automated billing systems, excellent communication and analytical skills, and the ability to research and interpret data. You will work closely with our vendors to identify and provide solutions to problems, and coordinate ongoing maintenance and review of existing applications.
Key responsibilities include:
- Serving as the final point of contact for escalated customer inquiries on billing, payment, and collection issues
- Leading the review and analysis of business needs for CIS users and managers, and making recommendations for solutions and implementation plans
- Identifying and providing solutions to problems, and working directly with vendors for satisfactory results
- Implementing complex report design and extensive knowledge of UCIS programs and Oracle programs
- Providing support or leading training on various related systems
Requirements include a Bachelor's degree in a related field, or a minimum of five years' experience in utility billing/CIS system applications. Experience with Oracle CCS and/or Oracle OFS is preferred. Must be proficient in Microsoft Office applications, including Word and Excel.
We offer a competitive benefits package, 401(K), and a hybrid work opportunity with three shared days in the office and two days with the option of working remotely. Eligible employees are required to work in the office on Tuesdays, Wednesdays, and Thursdays.
Our company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.
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