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Customer Service Representative

2 months ago

Marietta, Georgia, United States Rollins Full time

About the Role

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Rollins, a global leader in pest management services. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Contact clients to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
  • Schedule & communicate with Service Technicians to meet customer requirements
  • Perform outbound calls to customers to follow-up on service received
  • Perform outbound calls to customers regarding outstanding account balances
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers
  • Work well within a team
  • Participate in quality assurance processes/programs/initiatives as requested

Requirements

  • High School/GED or better
  • 2 years: Proven customer service experience
  • 1 year: Proficiency in MS Outlook, Word and Excel
  • Preferred: 3-4 years: Scheduling or dispatch experience in a service industry a plus

What We Offer

  • Competitive hourly pay
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Quality, comprehensive training programs

About Rollins

Founded in 1901, Rollins is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM. The Pest Management Industry is growing and is a recession resistant line of business. Rollins is financially stable and growing as the largest subsidiary of, (NYSE: ROL), headquartered in Atlanta, GA.