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Customer Service Specialist at Tracy Volkswagen

2 months ago

Tracy, California, United States Tracy Volkswagen Full time

Tracy Volkswagen is seeking enthusiastic, motivated, and career-oriented individuals who excel in customer service and thrive in a dynamic and fast-paced setting.

This position offers a chance for a fulfilling career with genuine opportunities for growth. If you are merely seeking another job, we kindly ask you to refrain from applying.

ESSENTIAL QUALIFICATIONS:

  • Demonstrated history of delivering outstanding Customer Satisfaction
  • Prior experience in customer service roles
  • Exceptional multi-tasking abilities and organizational skills
  • Above-average energy and enthusiasm
  • A commitment to a long-term career with a progressive organization
  • Integrity in both personal and professional conduct

KEY RESPONSIBILITIES:

  • Welcome customers promptly with a friendly demeanor
  • Gather customer and vehicle details efficiently
  • Deliver superior customer service to all clients
  • Accurately document all vehicle issues as reported by the customer
  • Discuss current and future vehicle service requirements and recommendations with each customer
  • Set follow-up appointments
  • Track the status of each vehicle throughout the day, providing regular updates to customers
  • Ensure all services and repairs are properly authorized and documented in accordance with industry regulations
  • Clarify all completed work and associated charges to customers

WE PROVIDE:

  • Highly competitive salary
  • Comprehensive training and development programs
  • Medical, Vision, and Dental coverage
  • 401(k) plan with company matching
  • Employee appreciation events
  • Referral bonuses for employees
  • Discounts for employees
  • A positive workplace culture
  • Opportunities for professional growth and advancement

If you embody these qualities and are ready for a career that fosters personal achievement and financial stability, we encourage you to submit your resume for consideration.