Technical Support Specialist

2 days ago


Anaheim, California, United States Quantum Electronic Payments Full time

{"h1": "Technical Support Representative Job Description", "p": "At Quantum ePay, we're seeking a skilled Technical Support Representative to join our team. As a key member of our technical support team, you will be responsible for deploying and supporting our hardware and payment gateways. Your expertise will ensure that our merchants have a seamless experience with our services.", "ul": [{"li": "Deploy and implement hardware and payment gateways for our merchants"}, {"li": "Troubleshoot and resolve technical issues with our hardware and payment gateways"}, {"li": "Provide technical support and training to our merchants and internal teams"}, {"li": "Maintain accurate records of hardware and payment gateway deployments and issues"}], "h2": "Requirements", "ul": [{"li": "1 year of experience in Merchant Services or a related field"}, {"li": "Excellent verbal and written communication skills"}, {"li": "Strong technical skills and ability to learn new technologies quickly"}, {"li": "Ability to work in a fast-paced environment and prioritize tasks effectively"}, {"li": "Bilingual required (Spanish, Mandarin or Korean)"}], "h2": "What We Offer", "ul": [{"li": "Competitive hourly rate of $21.00/hr"}, {"li": "Quarterly profit-sharing bonuses and comprehensive benefits package"}, {"li": "Opportunity to work with a growing company and contribute to its success"}, {"li": "Collaborative and dynamic work environment"}], "h2": "Why Work at Quantum ePay?", "ul": [{"li": "Awarded Top Workplace of Orange County by the OC Register"}, {"li": "New state-of-the-art facility with modern amenities"}, {"li": "Monthly beer socials and BBQs"}, {"li": "Proven "promote from within" mentality"}, {"li": "Comprehensive benefits package, including medical, dental, vision, and 401k"}]



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