Automotive Business Development Manager
4 weeks ago
The ideal candidate will be responsible for leading the BDC team and ensuring exceptional customer service. Key responsibilities include:
Key Responsibilities:- Direct a team of employees across multiple franchises and adhere to brand and management standards.
- Manage workflows and coordinate staff schedules to meet business needs.
- Hire and maintain BDC staff and conduct ongoing training.
- Supervise and review the performance of the BDC team, including metrics such as inbound phone connectivity rate, appointments set rate, and customer satisfaction.
- Analyze BDC activity to identify trends and enhancement opportunities.
- Coach team members to improve performance and ensure exceptional customer service in a fast-paced environment.
- Bilingual in English and Spanish is a must.
- Excellent communication, listening, and organizational skills.
- Courteous, friendly, and outgoing demeanor.
- Ability to speak and communicate clearly.
- Basic computer skills.
- Valid driver's license and ability to submit to a driving record check.
- Ability to work in a technology-oriented environment.
- Competitive salary based on experience.
- Medical, dental, and vision plan.
- 401(k) savings plan.
- Accident and critical illness insurance.
- Paid vacation.
- Paid training.
- Employee lease programs and more.
Full-time position with a competitive salary and benefits package. Work location is in person.
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