Automotive Business Development Manager

4 weeks ago


Miami, United States Braman Miami Full time
Braman Miami is Seeking an Experienced Automotive BDC Manager

The ideal candidate will be responsible for leading the BDC team and ensuring exceptional customer service. Key responsibilities include:

Key Responsibilities:
  • Direct a team of employees across multiple franchises and adhere to brand and management standards.
  • Manage workflows and coordinate staff schedules to meet business needs.
  • Hire and maintain BDC staff and conduct ongoing training.
  • Supervise and review the performance of the BDC team, including metrics such as inbound phone connectivity rate, appointments set rate, and customer satisfaction.
  • Analyze BDC activity to identify trends and enhancement opportunities.
  • Coach team members to improve performance and ensure exceptional customer service in a fast-paced environment.
Requirements:
  • Bilingual in English and Spanish is a must.
  • Excellent communication, listening, and organizational skills.
  • Courteous, friendly, and outgoing demeanor.
  • Ability to speak and communicate clearly.
  • Basic computer skills.
  • Valid driver's license and ability to submit to a driving record check.
  • Ability to work in a technology-oriented environment.
Benefits:
  • Competitive salary based on experience.
  • Medical, dental, and vision plan.
  • 401(k) savings plan.
  • Accident and critical illness insurance.
  • Paid vacation.
  • Paid training.
  • Employee lease programs and more.
Work Environment:

Full-time position with a competitive salary and benefits package. Work location is in person.



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