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Member Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Member Service Consultant Teller to join our team at Call Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and promoting our products and services.
Key Responsibilities- Provide accurate and efficient transactions, information, and referrals to members
- Educate members on our products and services in a consistent sales environment
- Use knowledge of specific products or services to answer member inquiries
- Verify important information to cash or deposit checks and pay out funds
- Open accounts for existing members
- Provide services such as Visa gift cards and Visa cash advances
- Respond to member requests, problems, and complaints
- Order electronic/digital services
- Account for assets under your control
- Process check imaging through branch capture daily
- Assist members with member service forms
- Uncover opportunities for member engagement
- High school diploma or equivalent
- Previous cash handling experience, minimum of a year
- Previous retail experience, minimum of a year
- Flexible schedule availability, including evenings and weekends
- Excellent interpersonal skills
- Self-motivated and able to work independently and in a team environment
- Takes initiative to add value to members and the credit union
- Positive and optimistic attitude
- Trustworthy and honest
- Attention to detail
- Medical, dental, and vision insurance
- Voluntary life insurance
- Pet insurance
- HSA/FSA/DCA
- Accident insurance
- Critical illness insurance
- 401K with generous employer contribution
Call Federal Credit Union is a not-for-profit financial cooperative serving the Greater Richmond region. We are passionate about providing local banking and opening doors to our members' financial health.
We take pride in giving back to our community, offering financial support, volunteer hours, and other resources to charitable organizations that make a difference in the lives of our friends, family, and neighbors.
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