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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Spee-Dee Delivery. As a key member of our delivery operations team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Communication: Respond to customer inquiries and concerns in a timely and professional manner, providing accurate and helpful information to resolve issues.
- Delivery Support: Collaborate with drivers and other team members to ensure smooth delivery operations, including tracing packages and resolving delivery issues.
- Claims Resolution: Investigate and resolve customer claims in a fair and timely manner, communicating with customers and internal stakeholders as needed.
- Documentation: Maintain accurate records of customer interactions, delivery issues, and claims resolutions.
- Continuous Improvement: Identify opportunities for process improvements and contribute to the development of new procedures and best practices.
- Education: High school diploma or equivalent required.
- Experience: Customer service, administrative, or clerical experience preferred.
- Skills: Excellent verbal and written communication skills, attention to detail, and basic computer knowledge.
- Work Environment: Prolonged periods of sitting at a desk and working on a computer and telephone.
- Health Insurance: Comprehensive health insurance plan.
- Dental Insurance: Dental insurance plan.
- Life Insurance: Life insurance plan.
- PTO: Paid time off.
- Employee Assistance Program: Access to employee assistance program.
- 401(k) Plan: 401(k) plan with company match.
- Quarterly Bonuses: Quarterly bonuses.
Spee-Dee Delivery Service, Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.
