Client Experience Manager
5 days ago
**About Us:
We are a leading insurance agency led by Mark Shapiro, State Farm Agent, committed to providing exceptional client experiences and building trust-based relationships. Our team is dedicated to delivering innovative solutions, exceeding expectations, and making a positive impact on our clients' lives.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. In this role, you will have the opportunity to develop your skills, advance your career, and make a meaningful contribution to our success.
**Responsibilities:
- Manage customer inquiries and provide resolutions in a timely and professional manner.
- Maintain accurate and up-to-date client records and information.
- Collaborate with other departments to ensure seamless communication and delivery of services.
- Assist with developing and implementing customer retention strategies.
**Requirements:
- Strong communication and problem-solving skills.
- Experience in customer service is preferred.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Bilingual Spanish is a plus.
The estimated salary for this position is $65,000 - $85,000 per year, depending on experience.
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