Hotel Front Desk Representative

7 days ago


Tucson, Arizona, United States Studio 6 & Motel 6 Tucson North Full time
Job Overview
Apart from providing top-notch customer service, our Guest Services Agent will work 1 day a week and must be available to cover call offs when necessary.

Responsibilities:
  • Registration and room assignment for guests
  • Confirmation of phone and online reservations
  • Responding to guest needs, requests, and complaints
  • Paying guests
  • Maintaining records of occupied rooms and guests
  • Communicating pertinent guest information to designated departments

Qualifications:
  • Previous experience in customer service, front desk service, or other related fields
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills

Key Tasks:
  • Greet guests with a welcoming smile and friendly demeanor
  • Perform all guest check-in and check-out procedures
  • Obtaining or confirming guest information, assigning rooms, activating and distributing keys, etc.
  • Collections for room charges and other fees
  • Answering phones and directing calls to appropriate personnel
  • Checking and sending emails
  • Making and confirming reservations
  • Maintaining a clean and tidy workspace at all times
  • Informing guests of hotel amenities and offerings
  • Being informed and up-to-date on all types of room accommodations and availability
  • Communicating with housekeeping, maintenance, and staff as necessary
  • Providing local information on restaurants, special sites, activities, etc.
  • Resolving customer complaints and problems calmly and effectively
  • Notifying management of any serious issues that cannot be resolved
  • Taking and delivering messages for guests
  • Maintaining a friendly, personable disposition
  • Performing various clerical tasks as needed (sorting mail, paper filing, etc.)

Estimated Salary Range: $40,000 - $55,000 per year. This estimate is based on the job requirements, industry standards, and cost of living in the Tucson area.

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