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Store Operations Manager

2 months ago


Albany, New York, United States Apple Full time
About the Role

We are seeking a highly skilled and experienced Lead Retail Manager to join our team at Apple. As a key member of our store operations team, you will be responsible for leading a team of sales and support staff to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities
  • Team Leadership: Lead and manage a team of sales and support staff to achieve sales targets and deliver exceptional customer experiences.
  • Store Operations: Oversee the day-to-day operations of the store, including inventory management, visual merchandising, and customer service.
  • Customer Experience: Develop and implement strategies to improve customer satisfaction and loyalty, and ensure that all customers receive a positive and personalized experience.
  • Training and Development: Provide training and development opportunities to team members to enhance their skills and knowledge, and support their career growth.
  • Business Performance: Analyze sales data and customer feedback to identify areas for improvement and develop strategies to drive sales growth and improve customer satisfaction.
Requirements
  • Leadership Experience: Proven experience in leading and managing teams in a retail or customer-facing environment.
  • Customer Service: Excellent customer service skills and ability to develop and implement strategies to improve customer satisfaction and loyalty.
  • Communication: Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers, team members, and other stakeholders.
  • Problem-Solving: Ability to analyze problems and develop creative solutions to drive business results.
  • Adaptability: Ability to adapt to changing business priorities and customer needs, and to work in a fast-paced and dynamic environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including comprehensive medical and dental coverage, retirement benefits, and a range of discounted products and free services.
  • Opportunities for Growth: Opportunities for career growth and development, including training and development programs and opportunities for advancement.
  • Collaborative Team Environment: A collaborative and supportive team environment, with opportunities to work with a diverse and talented team of professionals.