Cafe Service Specialist

7 days ago


Kenosha, Wisconsin, United States Gorman & Company Full time
About the Position

We are seeking a skilled and enthusiastic Barista to join our team at The Stella Hotel & Ballroom. As a Barista, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Welcome and provide personalized service to all guests, ensuring a warm and welcoming atmosphere.
  • Assist guests by helping take orders and suggesting daily specials, utilizing your knowledge of our menu and services.
  • Prepare a variety of food and drink items, including specialty coffees, teas, and pastries, to meet the needs of our guests.
  • Maintain a clean and organized workspace, adhering to high standards of cleanliness and presentation.
  • Clear and clean tables as they are vacated, ensuring a prompt and efficient service.
  • Inspect the cleanliness and presentation of all china, glass, and silverware prior to use, upholding the highest standards of quality.
  • Utilize point of sale software and inventory management systems to efficiently manage orders and inventory.
  • Develop a thorough knowledge of our property, services, hours of operation, and nearby attractions, enabling you to provide expert recommendations to our guests.
Requirements
  • Previous experience in a similar role, preferably in a fast-paced cafe or restaurant environment.
  • Ability to work a variety of shifts, including mornings, afternoons, and weekends.
  • Knowledge of coffee preparation methods, including lattes, mochas, cappuccinos, and other specialty drinks.
  • Excellent customer service skills, with a focus on providing a warm and welcoming experience for our guests.
  • Dependability and regular attendance, with a commitment to meeting the needs of our guests and team members.
  • Ability to work in a team environment, assisting colleagues as needed and contributing to a positive and productive work atmosphere.
  • Food safety handling certification, or willingness to obtain.
About Gorman & Company

Gorman & Company is a trusted partner in the community, specializing in downtown revitalization, preservation of affordable housing, workforce housing, and adaptive reuse of historic buildings. As an equal opportunity affirmative action employer, we are committed to creating a diverse and inclusive work environment that values the contributions of all team members.


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