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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Johnson Brothers. As a Customer Service Representative, you will be responsible for ensuring that services provided to all internal and external customers meet or exceed company standards.
Key Responsibilities:
- Communicate with customers primarily by phone, both inbound and outbound, to gather information used to key in orders in computer database.
- Check all product and services pricing, including special pricing, to prepare price lists for all customers.
- Maintains vending order forms and performs reconciliations by matching cancelled invoices reports with voided invoices.
- Checks inventory periodically preparing allocations and noting merchandise that may be out of stock.
- Handles customer administration to include setting up new customer contracts, updating supplier information, and performing customer depletion as necessary.
- Maintains customer records (both manually and on the computer) to produce and distribute daily, weekly or monthly sales reports from database.
- Resolves customers service or billing complaints by exchanging merchandise, handling credits and adjusting bills.
- Maintains files for company vehicles such as vehicle logs, records of cargo, and all billing statements in accordance with regulations, and statewide tracking equipment files.
- Determines approved product list for customers by maintaining and processing customer lists.
- Provides office support by assisting co-workers as needed to handle an increased customer load.
Requirements:
- High School diploma or equivalent required.
- Excellent oral and written communication skills.
- Good computer skills Word and Excel experience desired.
- Must be flexible to work schedule and ability to adjust for changes in workload.
- Strong organizational skills and ability to prioritize multiple tasks.
Benefits: Great Medical, Dental, Vision, 401k and PTO offered, plus paid holidays.
AAP/EEO STATEMENT: Johnson Brothers is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law.
