Airport Lounge Supervisor
3 weeks ago
We are seeking a highly skilled and experienced Supervisor to join our team at The Club - located within the Louis Armstrong New Orleans International Airport. As a Supervisor, you will be responsible for overseeing a team of 6-10 employees per shift and ensuring exceptional customer service to our airline and airport passengers.
The ideal candidate will have a strong background in customer service, hospitality, and team management. You will be responsible for coordinating administrative and operational activities, performing a full range of bartender, concierge, and customer service duties, and maintaining a thorough knowledge of all required regulatory agency requirements.
Key Responsibilities:
- Lead a team of employees to provide exceptional customer service and ensure a positive experience for airline and airport passengers
- Coordinate administrative and operational activities, including inventory management, scheduling, and payroll
- Perform a full range of bartender, concierge, and customer service duties, including serving drinks, handling customer complaints, and providing information about airport services
- Maintain a thorough knowledge of all required regulatory agency requirements, including liquor laws and airport regulations
- Ensure a safe and clean work environment, including maintaining a neat and organized workspace, and adhering to all safety protocols
Requirements:
- High school diploma or equivalent required; two years of customer service or hospitality experience preferred
- Strong background in customer service, hospitality, and team management
- Proficient PC skills, including Microsoft Office Suite and email
- Ability to work rotating shifts, including weekends, holidays, and days off
- Ability to read, write, fluently speak, and understand the English language
Benefits:
- Medical insurance (health, dental, vision)
- Disability insurance
- Vacation and PTO
- 401K plan with generous company matching
- Employee assistance program (EAP)
- Employee corporate discounts for nationally recognized products and services
About the Company:
Hyde Park Hospitality (HPH) is a dynamic and fast-growing company built on deep roots in the food business. We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. We value diversity and welcome everyone with necessary qualifications and experience to apply.
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