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Host/Hostess

2 months ago


Los Angeles, California, United States Dennys 8180 Full time
Job Title: Host/Hostess

At Denny's 8180, we are seeking a highly skilled and customer-focused Host/Hostess to join our team. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for their dining experience.

Key Responsibilities:
  • Greet guests immediately in a friendly manner upon arrival and acknowledge them at departure.
  • Demonstrate a sense of urgency and meet service cycle timing standards.
  • Seat guests at clean, dry tables utilizing proper seating rotation.
  • Determine and provide for any special needs of guests.
  • Maintain guest waiting list and adhere to proper seating order procedures.
  • Describe promotions and suggestively sell while seating guests; take initial beverage order.
  • Attend to any other guest needs during the entire dining experience as warranted.
  • Demonstrate safe cash handling procedures in accordance with policy and accurately complete cash, credit card, and discount transactions.
  • Use proper telephone etiquette.
  • Enter and deliver "To Go" orders correctly.
  • Address complaints promptly in a courteous manner, and notify the supervisor of any issues.
  • Assist service personnel in providing beverage orders and refills and clearing and setting tables.
  • Willingly assist other team members without being asked.
  • Maintain proper supply of clean menus.
  • Lift and carry supplies and equipment up to 30 lbs.
  • Demonstrate knowledge of station and floor breakdowns.
  • Possess strong product and menu knowledge.
  • Maintain foyer area of restaurant to be clean, organized, and inviting to guests.
  • Complete all required side-work, including deep cleaning assignments.
  • Provide courteous service and be cordial to all team members and guests.
  • Adhere to Denny's Brand Standards and internal policies and procedures.
Essential Functions:
  • Must have ability to raise a tray weighing up to 25 lbs.
  • Must be able to bend, stoop, reach, wipe, lift, and grasp.
  • Must have sufficient mobility to move and operate in work area.
  • Must be able to stand and walk during entire shift.
  • Must be able to hear well in a loud environment to respond to employee and guest needs.
  • Must possess basic math skills (add, subtract, multiply, and divide).
  • Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling.
  • Must be able to observe and differentiate between monetary denominations.
  • Must be able to operate point of sale system.
  • Must be able to work around potentially hazardous chemicals.
  • Must be able to pass all required tests and training requirements for the position.
  • Must be able to work flexible schedule, including holidays, nights, and weekends.
  • Must have excellent guest service skills.
  • Must be dependable and able to learn basic tasks and follow instructions.
Position Qualifications:
  • Must have ability to communicate effectively in English, both orally and in writing.
  • Must be able to work in a team environment.
  • Meets Denny's uniform and grooming standards and maintains them throughout the shift.
  • Must place a value on diversity and shows respect for others.

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position.

This job description does not constitute a contract for employment and may be changed at the discretion of the Employer with or without notice.