Implementation Process Manager

6 days ago


Bodega, California, United States GlacierGrid Full time

We are seeking an experienced professional to lead our installation process.

Job Description

This role will oversee the implementation of our innovative solutions, ensuring seamless delivery and installation for our clients. The ideal candidate will have a strong background in project management and technical operations, with experience in leading teams and coordinating complex projects.

  • Manage the end-to-end implementation process, from hardware fulfillment to delivery and installation.
  • Develop and implement standard operating procedures (SOPs) to enhance operational efficiency.
  • Collaborate with cross-functional teams to align on goals and ensure smooth customer onboarding.

Responsibilities

  • Lead end-to-end management of the implementation process.
  • Partner with Customer Experience (CX) teams to develop project plans.
  • Manage the collection and documentation of customer data pre- and post-installation.

Customer Communication and Problem Solving

  • Serve as the point of escalation for installation issues.
  • Partner with internal customer support and success teams to assist with customer troubleshooting.

Reporting and Cross-Functional Collaboration

  • Create and maintain detailed reports on implementation progress.
  • Share insights gathered from the field with internal teams to foster cross-functional learning and continuous improvement.

The estimated salary for this role is $118,500 - $123,000 per year, depending on location and experience.



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